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Old 06-21-2009, 01:45 PM   #1
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Thumbs down Big Guns Marine- One more bad deal

O'k, so here is the story on this one. I just finished a big boat project, of which I pulled alot of parts from a a lot of different sources in order to get the owner the water as fast as possible for the short summer season up here in Michigan.
Unfortunately, I made a purchase from Big Guns Marine for some transom gaskets. I made this purchase on May 3rd, and payed via Paypal. I received a call a couple days later confirming the purchase. Everything seemed to be in order, so I began preparing for the re-power and awaited parts.
By the 15th, I was sick or waiting and called again. The man on the phone was very apologetic and said he would rush the shipping on them and get them to me in 2-3 days.
By the the 20th of May, I was PISSED!!! I'm sitting here with two complete power packages ready to go back into the boat and no gaskets to mount the gimbles to the transom.
So I called back again. The guy said he had just fired a bad employee and was now doing damage control. He said he would ship them out right away.
SO I called back right away the next morning, and the guy on the phone said to me "You weren't told that we have been out of stock on that item for two weeks now?" "Yeah, we won't be getting a shipment of those in for a 3-5 weeks yet!"
So, I told him to just send the money back to me and I would find the gaskets somewhere else. Which I did.
He agreed to send the money back, which he has not, as of the last 4 1/2 weeks.
Now I opened a dispute via Paypal to receive my money back, and find out he no longer has a Paypal account and has canceled it.
Curious to see where this goes from here!!

I wish I would have done a background check on OSO about this place before i made a purchase!

Nick
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Old 06-21-2009, 08:57 PM   #2
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I'm just curious why you didn't pay with a credit card over thre phone? Seems odd they would want Paypal...
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Old 06-21-2009, 09:11 PM   #3
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I have bought quite a bit of stuff from these guts with no problem. I just looked at thier ebay site and they still have paypal there.
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Old 06-22-2009, 12:17 AM   #4
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I think the IRS excepts Paypal.
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Old 06-22-2009, 10:57 PM   #5
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Quote:
Originally Posted by Tazz View Post
I'm just curious why you didn't pay with a credit card over thre phone? Seems odd they would want Paypal...

I made the purchase on a Sunday night and it was convenient. I filed the claim with Paypal, hopefully I will hear some news soon.
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Old 06-22-2009, 11:54 PM   #6
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was this an ebay deal or straight thru them using paypal? if it was ebay and you used paypal, doesn't matter if he no longer has an account, he had one at the time of transaction.
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Old 06-23-2009, 09:09 PM   #7
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Quote:
Originally Posted by phragle View Post
was this an ebay deal or straight thru them using paypal? if it was ebay and you used paypal, doesn't matter if he no longer has an account, he had one at the time of transaction.
I actually purchased them directly from his website and payed thru paypal. I will keep you updated as to progress. We are working 14-17 hours a day right now, but I will try and check back every night!

Nick
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Old 08-21-2009, 03:41 PM   #8
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O'k, so here is an update for everyone.
I got a hold of Big Guns Marine and got them to issue a refund check. This time they actually sent one.
I cashed the check on August 3rd. My bank returned the check to me August 11th stating that there are insufficient funds to support the check.
I've been trying to contact them via the phone number on the check, but no one has answered ALL week.

Can anyone on here tell me what is happening with Big Guns Marine? Have they gone out of business?
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Old 08-24-2009, 11:35 PM   #9
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For those of you who are still viewing the thread, I got a hold of Big Guns Marine.
Turns out, they ARE going out of business. They did apologize for the long and drawn-out process of my refund check, and the fee's I incurred at my bank for the returned check.
Another victim of a poor economy.
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Old 08-24-2009, 11:50 PM   #10
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So did you get the gaskets/seals or not? Never mind, you did. I missed that.

Last edited by Trippin; 08-24-2009 at 11:54 PM.
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