Just to clarify, I don't think we have heard Bill's side of the story yet! I would like to myself because there ARE always two sides to a story. I happen to be new to this sight which is why you have seen only 1 posting..... I am also a woman, and a loyal customer to Performance Trailers for the past 7 years. I have never had a problem with any of the trailers we have from there, and I have to agree that Bill has always treated myself and my family well, no matter what.