s022mag

I ordered a 18" DONZI decal for my truck window back on 12/26 and when I sign back in to Donzidirect it still says processing. Back in September I order a door latch from the too and it took almost a month to get.

I usually go through vinylapproach when ordering decals but they've been instructed by some high price firm in FL not to sell Donzi or Fountain Decals. They were fast and cheap. Anyone have anyone else they use for decals.

Nmbr1GMfan

Looks like their Facebook was active on Jan 9th. I have dealt with them (Josh) in the past, I'm not sure he is still involved with the company.

Scott B

Their decals are made to order, perhaps a phone call would answer your question..

thirdchildhood

iTrader: (6)

Find an independent graphics shop and don't tell anyone where you got the decal from. I've had great customer service from DD but it only takes one day to make a custom decal.

DonziDirect.Com

Hi Matthew, you ordered your decal the day after Christmas, and as we posted on our website, we were closed until January 5th. On January 5th, we processed your order, and sent you the following note, which is copied directly from your order comment history here:

"Jan 5, 2015 2:25:10 PM| Invoice #100001262 comment added |Customer Notified
Hi Matthew, Thank you for shopping with DonziDirect.Com! The decal you ordered is made to order and typically ships within 7-10 business days. At time of shipment you will receive an email containing the shipping and tracking information for your item."

Your decal arrived from the shop on Friday, and will be shipping today (the 10th business day from time of order processing). You will be notified with tracking information once it's on the way.

I see here that you sent us an email last night (Sunday night) at 6:50 PM EST, and our office isn't open on weekends. According to our records, this was your first attempt to contact us.

Hope this clears everything up.

Sunny
DonziDirect.Com

s022mag

Don't remember seeing anything about being closed till 5th of January, that may have been my fault. But if you guys don't even make or have the decal why wouldn't of my email or order go directly to the company that does make them. It's not a big deal either way probably won't even be able to put it on till it gets warmer out but I felt like I was put on the back burner, not even my confirmation email stated that "DonziDirect.com" is on vacation till January 5th.

Like stated on OP I waited way to long for the cabin door latch to arrive at my house, did you have to order that too?

s022mag

For the recorded if you processed my order on the 5th today would be the 11th business day, if you celebrate MLK day then it would be tomorrow. Either way it should of been out last week easy.

s022mag

Your right a phone call probably would of taken care of it but I've ordered plenty of stuff online and never had to ask where it is. Never heard of a website going on vacation.

I did have a shop do it and word must have got out, but your right it's a 18" DONZI decal, I would thought they would of just been laying around.

s022mag

They must have ordered a few extras to have on hand, Details says in stock, usually ships in 3-5 business days
https://www.donzidirect.com/donzi-z-...l-18-wide.html

jvcobra

Sounds like they took care of you. Just have to remember sometimes they aren't Amazon.com with next day prime shipping