MarkDonzi

Hey Guys,

Broke two teeth off the driven gear on my starboard drive. Has less than 20 hours on it since complete top to bottom rebuild. Mechanic is not the problem.

Any ideas on what could have caused this?.

What does Merc do for guaranteeing their parts??

Thanks

SDFever

Sorry to hear but I don't think Merc will do anything UNLESS the repairs were done at a Merc Dealer.

The dealers (sometimes depending on status) can push in the right areas with the right person and maybe get some help.

But if you bought the gears and had your own guy or yourself do the labor then you are basically on your own.

There is no warranty for gears bought over the counter regardless.

Know how ya feel!

There is no shortage of XR Gear problems on here..

Philm

Sorry bud, you wont get anywhere with Mercury. If it was a less common occurrence i would say that you might have a shot, but that failure is pretty commonplace around here.

Mbam

Guys, here is my experience, and we sell a lot of Mercury parts.

All Mercury parts (with a few exceptions) are warranted for 1 year regardless of who does the install. Having said that if the failure is caused by improper installation or abuse the warranty will be void.

If a dealer did the original instal & subsequent repair then labor is covered also, otherwise no labor but the parts are still covered.

The hi-perf stuff gets a little touchy. Things like racing, putting an XR behind 800HP, modifications,etc. Running without lube is a no-no.

If the gears are behind a stock Merc engine and are less than a year old and were properly installed I don't think you will have a problem. Regardless of the engine if the prop shaft and vertical shaft in the lower are also twisted then the word "abuse" will come up.

MarkDonzi

All work was performed by a Hi Performance Merc Certified mechanic who also purchased
all the parts.

Drives are on stock 600 SCI's.

Is it up to the mechanic to make the claim to Merc or should I persue it myself?

Thanks

Mbam

The claim has to be processed by an authorized Merc dealer.

SDFever

How can you get parts like gears warranted (parts only) when they typically say "if you installed it we don't know if it was done correctly"?

Just curious how to pull that off because I got caught up in this exact scenario. Would be nice to know the choice words..

Of course his certified tech can get on the phone and pull for him but what would you do without that card?

My experience in returning to dealer with broken parts is that you're on your own unless you have a friend.. and it depends what it is too. Gears have to be shimmed, backlash set etc... so they always use that.

racinfever

+1 on that

MarkDonzi

I'm saving up for some IMCO SCX uppers!!

Quinlan

iTrader: (1)

Exactly!! That is MY next drive purchase.