Had a guy from out of town call yesterday,he was coming thru Jasper on business,wanted to look at 240's and 260's today.I remember the guy,been by 2 or 3 times over the past year,has us uncover everything,classic time waster maybe but you can never be sure. I did not make an appointment,just told him to come by and look at the boats. After the 4th we are hammered,getting a 370,a 330, and a 292 ready,and I had to leave at noon to demo a 353. The guy shows up,wants to know why I wasn't there,we uncover 3 boats,he is upset cause we don't use Volvos. When he leaves,Karen calls and says she was glad I was gone,this guy was a genuine jerk,absolute smart aleck,plus he had a Cobalt tag on the front of his car (you know Cobalt is mostly Volvo) I told Karen to forget about it,I remember his attitude. Well, a few minutes later the guy calls me on his cell phone,wanted to let me know how disappointed he was that I was not there personally (I never said I would be)and that we were very unproffessional cause one of the crew showed him a boat and had his shirt off. I respectfully replied that it was 95 degrees,he had been washing a sold boat,sorry if he was offended. Then he started into a rant about Volvo,I tried to explain why we don't do Volvo,he kept on and on and called my guy a smarta**(furthest thing from the truth) and then I just lost it. My reply was "Since you said that,let me tell you what Karen said about you,she said you were a smarta** and a jerk and she was glad you left". I told him to have a nice day and buy a boat somewhere else,and I hung up. I expect he is so mad now that he will call Formula and complain,and that's fine. Sorry for the rant,after being nice to customers for 40 years I occasionally lose patience. The success of our business does not hinge on the sale of one boat to one jerk. OK,I feel better now Thanks for listening.
Last edited by Magicfloat; 07-06-2006 at 04:25 PM.
I am very glad to be out of retail just for the issues you mention. I actually had a man walk into my shop and throw a computer accross the floor that we did not even build. The parts were purchased from us and a fly by night person put it together wrong. Glad I was not there because he would be wearing what was left of the system up his Ass...
__________________
Steven
Formula 357 SR-1(Project)
Sea Ray 220DA
I've called you for a few things in the last 2 years......I would LOVE to have a local performance boat dealer that treated people like you do! Don't worry about it and don't change.
Blinged Up 353 Fastech w/600's and XR's, Boxes and Sportmaster Shorties
Re: Need to Vent
Robert,
Your solution to the issue was the correct one, in my opinion.
What you need to do now is relax...think about water....have a cocktail....sell that 353 that you demo'd to make up for the azzhole that didn't buy....have another cocktail....breath.....relax.....
Better now? Hope so. Keep up the good work!
Dave
__________________
"Waves are not measured in feet or inches, they are measured in increments of Fear."
Buzzy Trent
I cannot,on a public forum,tell you what Karen said about this guy I always worry when I feel that I have offended someone,but after talking to Karen,Dano,Jeff,and Betty,I am certain I did the right thing. I don't want this guy as a customer. Thanks for letting me vent. Robert
Robert... Glad you told the jack azz off so now maybe he will learn something from it but I doubt it. I put up with the same kind of bs everyday,they think you have all day to chit around.
I heard from my accountant and my attorneys "Not all business is good business"...even though we would like to please them all we cant, and to walk away from a tool like him will make you feel better...You did the right thing Robert..Rob
Charter Member
I told Karen to forget about it,I remember his attitude. Well, a few minutes later the guy calls me on his cell phone,wanted to let me know how disappointed he was that I was not there personally (I never said I would be)and that we were very unproffessional cause one of the crew showed him a boat and had his shirt off. I respectfully replied that it was 95 degrees,he had been washing a sold boat,sorry if he was offended. Then he started into a rant about Volvo,I tried to explain why we don't do Volvo,he kept on and on and called my guy a smarta**(furthest thing from the truth) and then I just lost it. My reply was "Since you said that,let me tell you what Karen said about you,she said you were a smarta** and a jerk and she was glad you left". I told him to have a nice day and buy a boat somewhere else,and I hung up. I expect he is so mad now that he will call Formula and complain,and that's fine. Sorry for the rant,after being nice to customers for 40 years I occasionally lose patience. The success of our business does not hinge on the sale of one boat to one jerk. OK,I feel better now 
Thanks for listening.
VIP Member
Platinum Member
