Legend Marine Repo's
05-05-2010, 09:58 PM
#11
Registered
Platinum Member
I wonder if this attitude runs rampant throughout the industry.
I would take my money elsewhere where my business was appreciated and not considered a bother.
As far as being accurate are you referring to the golden spoon fed type that always have manicured nails or the guy that works hard for his money and know the value of it?????
Big difference there.....and categorizing all in the mix...not nice.
Please don't respond with"both"........
I would take my money elsewhere where my business was appreciated and not considered a bother.
As far as being accurate are you referring to the golden spoon fed type that always have manicured nails or the guy that works hard for his money and know the value of it?????
Big difference there.....and categorizing all in the mix...not nice.
Please don't respond with"both"........
05-07-2010, 10:02 AM
#12
OSO OG
Gold Member
Do you think that the industry just woke up one day and decided to think like this? It took years of bad customers to spoil the barrel of apples. Now, dealers have to watch their backs just as much as customers
05-07-2010, 12:04 PM
#14
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I'm unclear on what the problem is, but I've been at this a long time and I'm pretty sure you're wrong. And it's due to lack of knowledge of how dealerships work. ESPECIALLY in this economic environment.
I taught everyone who worked for me one valuable lesson. The customer is usually wrong in the marine business. It's because they relate the buying/ownership experience to car ownership. Once they can be made to realize they have NO idea what they are talking about the problem can be resolved and the learning experience can begin....
I taught everyone who worked for me one valuable lesson. The customer is usually wrong in the marine business. It's because they relate the buying/ownership experience to car ownership. Once they can be made to realize they have NO idea what they are talking about the problem can be resolved and the learning experience can begin....
05-07-2010, 12:07 PM
#15
OSO OG
Gold Member
05-07-2010, 12:14 PM
#17
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I wonder if this attitude runs rampant throughout the industry.
I would take my money elsewhere where my business was appreciated and not considered a bother.
As far as being accurate are you referring to the golden spoon fed type that always have manicured nails or the guy that works hard for his money and know the value of it?????
Big difference there.....and categorizing all in the mix...not nice.
Please don't respond with"both"........
I would take my money elsewhere where my business was appreciated and not considered a bother.
As far as being accurate are you referring to the golden spoon fed type that always have manicured nails or the guy that works hard for his money and know the value of it?????
Big difference there.....and categorizing all in the mix...not nice.
Please don't respond with"both"........
05-07-2010, 12:24 PM
#18
OSO OG
Gold Member
Let me try to clarify this....
Of course it's not EVERY customer. Everyone in business here has there percentage of bad customers. Thats a given.
When I say "train" your customers, I'm referring to a) the newbie who forgets he's new or maybe comes out of a 20' something with a stock small block and thru hull exhaust and now thinks he's joe offshore and b) the customer who is always looking to work you over for a few bucks.
Most of my customers became friends and know that I'd do anything to help them with their boating or anything else for that matter. I know I sound a little harsh here but maybe it's just what 15 years in the boat biz does to you. Especially, high end performance and yacht.
Of course it's not EVERY customer. Everyone in business here has there percentage of bad customers. Thats a given.
When I say "train" your customers, I'm referring to a) the newbie who forgets he's new or maybe comes out of a 20' something with a stock small block and thru hull exhaust and now thinks he's joe offshore and b) the customer who is always looking to work you over for a few bucks.
Most of my customers became friends and know that I'd do anything to help them with their boating or anything else for that matter. I know I sound a little harsh here but maybe it's just what 15 years in the boat biz does to you. Especially, high end performance and yacht.
05-07-2010, 01:42 PM
#19
Platinum Member
Platinum Member
maybe you are a little harsh but buysing and selling for so long could have caused that...don't know you so wont elaborate on it but I am a "newbie" and I found most of the sales people tried to sell me what they had instead of what I wanted... and I always thought that it was salesman that only lied when he was talking......I also found that not many sales people (high performance mostly) wanted to talk or discuss a boat with me at all because I was a newbie which pizzed me off big time, but eventually I found a salesman that I could work with and we are now friends.
...I also found that not many sales people (high performance mostly) wanted to talk or discuss a boat with me at all because I was a newbie which pizzed me off big time, but eventually I found a salesman that I could work with and we are now friends.
05-07-2010, 01:44 PM
#20
OSO OG
Gold Member
maybe you are a little harsh but buysing and selling for so long could have caused that...don't know you so wont elaborate on it but I am a "newbie" and I found most of the sales people tried to sell me what they had instead of what I wanted... and I always thought that it was salesman that only lied when he was talking......I also found that not many sales people (high performance mostly) wanted to talk or discuss a boat with me at all because I was a newbie which pizzed me off big time, but eventually I found a salesman that I could work with and we are now friends.
...I also found that not many sales people (high performance mostly) wanted to talk or discuss a boat with me at all because I was a newbie which pizzed me off big time, but eventually I found a salesman that I could work with and we are now friends.
