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Old 05-27-2011, 03:01 PM
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Default No Call Backs

Contacted Fountain TWICE this week to get a couple of questions answered and never got a call back. I guess we will figure it out ourselves.
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Old 05-27-2011, 03:17 PM
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I've gotten return calls weeks later. Give it a little longer. Maybe someone will post a inside number for you.
ed
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Old 05-27-2011, 06:59 PM
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I always email and get a answer in a day
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Old 05-27-2011, 07:19 PM
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252-975-7006 Tonys # if goes to vm dial 0 ask for Gail. whats the question?
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Old 05-27-2011, 07:26 PM
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It is a frustrating deal, but is what it is. Agree with Blownincome, just get Gail on the line and you're good. She is a real sweetheart of a southern lady, she will do her best to get you what you need. She's priceless! Bailed me out a number of times.
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Old 05-31-2011, 08:38 PM
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wish it was still fountain owned

Last edited by fountain1fan; 05-31-2011 at 08:41 PM.
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Old 05-31-2011, 10:03 PM
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Poor customer service is a reflection on the management and the company itself. Big mistake.
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Old 06-01-2011, 08:42 AM
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Originally Posted by fountain1fan
wish it was still fountain owned
Under Reggie I had the same customer service.
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Old 06-01-2011, 09:26 AM
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I called Fountain on Friday, talked to parts guy, left message for Brian, and Brian returned my call yesterday. They were closed on Monday. Never have had a problem with them.
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Old 06-01-2011, 09:33 AM
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Originally Posted by Interceptor
Under Reggie I had the same customer service.
xactly
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