ABSOLUTELY. Every customer of my dealership gets UNLIMITED time with a uniformed, trained captain. The process includes "first day" delivery with an emphasis on the particular boat and basic safety and hands-on running the boat for 1-3 hours. The next "class is on docking, trailer loading, putting gas in etc. The third one is on navigation and to cover any areas the customer is not clear about. This usually totals 8-10 hours of training before we really "let" the customer just take off. For real high-powered stuff I will take them to the factory for hands-on Reggie training (100 MPH+). Dealers who just give someone the keys should be held just as liable as the operator if a problem occurs.
Whew! My .02!!