Am I Overreacting ?
07-13-2005, 03:56 PM
#11
Registered
Join Date: Oct 2000
Location: USR, NJ
Posts: 4,000
Likes: 0
Received 0 Likes
on
0 Posts
Re: Am I Overreacting ?
I think someone on this board said it.
All the used car salesmen who cant make it , go into the marine business.
Its hard to believe as incompetent as some are, they are still around.
And like Sean said if you think your upset now
All the used car salesmen who cant make it , go into the marine business.
Its hard to believe as incompetent as some are, they are still around.
And like Sean said if you think your upset now
07-13-2005, 07:10 PM
#13
Registered
Thread Starter
Join Date: Jul 2005
Posts: 53
Likes: 0
Received 0 Likes
on
0 Posts
Re: Am I Overreacting ?
Thanks for the input. My wife said i was being psycho..i disagreed with her. This is a very high-volume dealer in New York. I had heard bad things about them before i bought this boat, but they had what i wanted. It just sucks.
07-13-2005, 07:29 PM
#14
Registered
Re: Am I Overreacting ?
Originally Posted by Knot 4 Me
Welcome to the jungle of customer service as it is in the boating industry. Not all are bad...in fact, some are quite good. Unfortunately, compared to the auto industry there are a disproportionate number of dealers whom provide mediocre to poor customer service.
07-14-2005, 12:45 AM
#15
Registered
Join Date: Aug 2004
Location: Sunny, AZ
Posts: 1,182
Likes: 0
Received 0 Likes
on
0 Posts
Re: Am I Overreacting ?
Not all marine service centers suck, I do the best I can to get my customers in and out within accouple days except for the ocassional parts problem. To me it does no good for my reputation to piss off customers who will refer other customers!!! We try to go the extra mile for all our customers, even ran out to the lake on a service call accouple weeks ago at midnight!!!! Got to keep the customers happy..
07-14-2005, 09:05 AM
#17
Registered
Re: Am I Overreacting ?
I think it is baja dealers. When I was looking at a new boat this year I wanted another baja. The local dealer ( ugly johns) has such a bad reputation that I called another dealer in nebraska. That dealer was not friendly at all. I than started looking at eliminators and WOW ! Every dealer I spoke with was so nice. I felt comfortable ordering one with out having a local dealer because I felt that if there was a problem they would get it handled no matter where I was.
07-14-2005, 10:34 AM
#18
Registered
Thread Starter
Join Date: Jul 2005
Posts: 53
Likes: 0
Received 0 Likes
on
0 Posts
Re: Am I Overreacting ?
Originally Posted by gsmith9898
I think it is baja dealers. When I was looking at a new boat this year I wanted another baja. The local dealer ( ugly johns) has such a bad reputation that I called another dealer in nebraska. That dealer was not friendly at all. I than started looking at eliminators and WOW ! Every dealer I spoke with was so nice. I felt comfortable ordering one with out having a local dealer because I felt that if there was a problem they would get it handled no matter where I was.
of the service dept. Fortunately, i've got a good Merc guy to go to when the warranty runs out. and i won't buy again from this place.
07-14-2005, 02:23 PM
#20
Platinum Member
Platinum Member
iTrader: (1)
Re: Am I Overreacting ?
Originally Posted by BOSS245
Just wondering what other peoples experience at their dealerships is when it comes to warranty work and customer service. My new Baja has been back to the dealer a few times for warranty work. Nothing serious, but it is a pain to haul it out of the slip and drive the 30 minutes to the dealer. And the fact that the weather is great and i'm boatless is a frustrating. The real problem is the attitude of the staff at the dealer. They won't call me when the parts come in or when the repairs are complete. Their answer is always "call tomorrow or later". When i've asked for them to call me, they say o.k., but no call. I have to hound them. Is this normal? I've been incolved in the customer service business for 15 years. I would have been reemed out royally for this b.s. This morning i finally blew up after i called and was told my boat should be ready today, but call to find out. My answer is unprintable...but you get the drift of what i said. Am i overreacting? I always enjoy the boards differing opinions on topics. Thanks.
Smitty
