Its pretty easy to be on LCM's side, and understanding, unless you have gotten burned big time at least once. I have had the similiar problem happen to me, so I know how bad it sucks.
About bringing the boat back to the marina 1900 miles away, the only way I as the buyer would do that is if the dealer paid the transport. If in fact they false advertised the motors, why should the buyer have to put up with these problems. Not only is his boat all screwed up, now they want him to tow it back 1900 miles?
I would think it is only fair for LCM to stand behind their sale, and the new owner should bring it to a certified merc dealer who specializes in merc racing motors. As big as LCM is, Im sure they must have a relationship with some merc engine builders near the new owner.
This man bought a 2004 boat, and Im sure he paid a pretty penny for it. Now, a broken bilge pump, or a bad alternator, Id say no big deal. But, if we are talking 20k in repair work needed and he didnt get to run this boat more than a few hours, lets just say that I personally wouldnt be here, Id be waitin at LCM at 5 am for the doors to open.
Personally, Ive never dealt with LCM. I have been to their site, and it seems that they sell some nice, high end boats, a big facility, probably a knowledgeable performance sales staff. That is the #1 reason I would consider buying from them. Well known. But, if I continue to hear stories like these, Im staying away.
Jeff Murray, you say you talked to the guy at LCM, who you have done business with, who you are obviuosly tryin gto protect his name by gathering the facts, which is good, and I would do the same. However, stating that the man at LCM refererred to the buyer as an a$$hole, is a total turn off. Not very professional. If I got burned that bad, then I read that now I was being called an a$$hole for wanting some reconciliation! How can you expect the guy to bring his boat back for repairs after that statement?
Im sure there is probably more to this than we all know, on both sides, what was represented, what promises or agreements were made, etc. But in the end, this man has a broken boat. Hopefully, all will come to an agreement, and his boat will be up and running, and LCM's name will stay a green light for me when it comes to looking for a top gun next year.