You need to get your atty. involved ASAP.
I have seen this problem many time's on Donzi's.As well as many other chronic problems.
I have seen more Donzi's than anyone
on this site...trust me I have, I cant give
details on why I have, for Job security.
Customer service will not step up till
an attourney gets seriously involved.
Get it resolved quickly as things are
very shakey there right now. (this is not intended to P@#S off anyone or to trash Donzi
its just the truth)