99% of the time this type of issue has nothing to do at all with the company the product was purchased from. Many parts are not stocked and there are often delays this time of year getting the parts from the suppliers quickly. Its kind of like taking your boat to be serviced on the first 80 degree of the day and realizing you are not the only one. Or going to the ramp tomorrow and realizing you are not the only one who enjoys boating on holiday weekends.
Often times parts are shipped from the manufacturer direct to the purchaser (drop shipped) meaning Fred or whoever you bought from didn't get a chance to look in the box. They also just moved locations in the past month meaning they likely don't have everything 100% to speed and stock levels 100%.
I deal with people every summer who come on vacation and think they are the only ones who want to go parasailing on Friday afternoon and suddenly its my fault they didn't plan ahead and book early.
You want the best speed and service for your boat, don't look for it between the month of march and june because every single person with a boat is pulling the tarp off at the same time. If you want parts right away you should plan accordingly. When you don't you should be prepared to wait in line like everyone else..
I am sure he is a good person and we know many peolple who have bought from them and that is why this order went to him. He shipped the wrong bezels the first time. Not a huge deal, mistakes happen. But it took 4 weeks to get the right ones shipped. The steering came with parts missing. Again, he kept saying the parts were on his desk but only now tells us he is waiting on the parts from the manufacturer. Not trying to make a huge deal and BASH the guy, just wondering if this has been the norm or if it is the exception. I am sure if any of your boats were down for four weeks after you have installed part of the new hyd steering you would be getting frustrated as well.
Last edited by tomdjoe; 05-24-2007 at 08:40 PM. Reason: more to add
Fred has tried to serve you, the typical powerboater, with more respect, and to earn your business by giving better pricing. It drives the bigger marine retailers crazy, and I suspect that they have complained to the manufacturers that they both represented. I won't bother telling you about marine retailers that I don't trust, but there are many. I will tell you that I trust Fred Cecil, and I fully believe that some of the recent posts about "lack of service" have a hidden agenda.
Maybe I should share some stories about dealings with..........
I havn't posted alot, so no one really knows me here, so if you dont know me from other sites, dont get totally livid, but I am brutely honest... This being said:
I have seen a couple of threads about Fred in the last couple of weeks, I Dont get it, why are these people having such problems, I have had numerous orders, never a problem, lots of others have had the same. Is it the person complaining that really has the issue or is it Fred?
It is now spring, what have these guys been doing the last 6 months? Lets see, oh yea, WINTER!
It just seems in life, people who are trying to stirr the pot, are generally the ones that are looking for the "special" things in life and won't/can't take no for an answer, so attitude gets in the way, and smarts get left behind.
"My friend" is total BS... people should handle their own problems...
Just a side note: last week we visited Fred at his new shop during bike week, I found it very well run, great person to meet, along with the staff. Yes many of the parts are straight from the supplier, so before you jump to conclusions, call...
Oh yea, we did discuss a couple of the posts from last weeks problems, when you get the real story, many of the "posts" facts have been tweeked by the complainer, invoices that were ordered on line, with out all the parts, now requested, and many other small issues, and how do you suppose they cover their own problems, bash the guy trying to get them...
Fred has always been a great guy to deal with, always takes my calls, and he delivers.
I'm sure he will make it right.
Everything is for sale @ a certain $$
I've seen 3 or 4 complaints about him, and dozens of good stuff. How many places can you say have that ratio of customer service? and when you look at the marine industry as a whole, there is a lot more negative than positive. At least as far as Trick goes, it has changed for the better.
Those who know me will tell you that I am not doing this to "stir the pot". I am also in the distribution/service industry and know what it is like to be on both sides of the fence. I can tell you that I do treat my customers in the same manner I want to be treated. I rather give them an answer they may not like then no answer or one that may not be completely true.
Said enough and will hopfully post good results in the next day or so since I believe in giving the whole story and would love to say how he went out of his way so the boat could be on the water this weekend.
Last edited by tomdjoe; 05-24-2007 at 09:16 PM.
I've purchased a lot of parts throughout from Trick.
Never had a problem in which Fred hasn't been able to get straightened out for me.
Which were far and few.
+1 Trick Marine
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