Joy by the way if you want to see spoiled customers, try working in my industry (Home Automation) for a day. I have customers call me up yelling at me because one of their 7 theaters has a small bug and I need to fix it imediately. I have not had a single vacation go past were I did not have to get in my car and drive back home to take care of some small issue because it is the end of the world that their TV is not working. I have driven home because a customer has yelled at me that his AC was not working and found out that another guy working on the house unplugged the system from the wall. I plugged it in and drove back up to Maine. It is BUSINESS!!! So if you think you are the only one dealing with stuff like that you have a LOT to learn.