Read this http://www.ripoffreport.com/viewsimi...SBI&ref=332783
This is obviously not an isolated case. I would contact Verizon, and ask to speak to a supervisor. Tell the supervisor that if the charges are not completely taken off (and prevented from appearing in the future) you will call the Department of Utility Control and the state Atty General's office and file a complaint. This usually results in compliance.
There is also your local news...now that the election is over, they are probably looking for stuff to report!