I had a friend that sent me an email this week that there was a rumor that Merc was closed down for awhile, and not answering the phone. Without even looking on this site, I responded that it sounded like something on OSO. He replied "where else."
I had a merc tech go to my dock at LOTO 2 weeks ago and he upgraded Axius in my boat. Brought his own master keys, and did the 6 hour upgrade without requiring me to be there. Also gave me the standard Merc number that can get to their techs.
When I got the message from my friend, I called the Merc number - they answered on the second ring, no messages, no menu of options, a person answered.
My point, as much as I like this site - I'm not sure it is where to go for people in the know anymore - seems like it is more of an ill advised rumor mill these days.
I'm not trying to stir the pot here - just reflecting on what appears to be happening.