Bill, after talking to you yesterday about this problem, I can clearly see the whole picture. What everybody else on here does'nt know, is all the other B/S that went along with it. If I were you, I'd tell the whole story from the beginning, and then let everyone make their own presumption on what THEY would do if they were in your situation. That story would take pages of typing, and most probably put an end to a certain shop for their methods of conducting business. Pretty phuckin sad if ya ask me, when ya pay TOP dollar for work done, get hit with additional charges that were never discussed even after they're paid, to get charged extra for mistakes that the builder made in their quotes.
I gotta hand it to ya, had half of this $hit happened to me that you went through, I'd a been on a road trip out west, and by now, Lois would've been calling you for bail money. You got WAY, WAY more patients than I've got.
I talked to Bob this morning at your shop, left ya a message on the cell, give me a shout back, got some good news for ya.