Personally I believe that this whole thing could've been avoided if only the responsible party would've returned Bills calls, and made good on their mistake of how the engine was crated. It's clearly not Bills fault that there were issues about the crating that led to broken parts on the engine. Bill paid more than good money to have the engines crated properly, and they were not. Any reputable builder would've returned his calls and made good on the mistakes made by their employees. Not denied fault, called his wife a liar, refused to speak with Bills son about some technical info he inquired about, because Bill Sr. was the one that bought and paid for the engines. It's all just a poor call of business ethics. I could'nt even imagine treating a customer like that, especially after the tens of thousands of dollars that Bill spent with them.