We had a recent problem with one our Get Real gear lube bottles. After 2 + years, one bottle started to have a small leak. It took us a while to figure out where the oil was coming from. In September, I sent it back along with a e-mail to Roy Schrader asking him to fix the leak.
The bottle was returned earlier than needed and he never even asked for any compensation for the work or his shipping cost. The attitude to fix an issue quickly regardless of the time frame and for no cost is rare in any business.
I vote for Get Real as the OSO Vendor of the Year