Yeah the guys a POS, AND his clients are stupid.
Ive never understood why anyone would let an institution "hold" their assets especially precious metals.
When it comes to metals I insist on delivery of 100% my assets in full upon payment. I then weigh each piece to insure Im not getting ripped off.
When the SHTF all your holdings in remote locations become nearly if not completely meaningless.
Insist on delivery of the actual product .