+1!This thread is spreading like a wild fire with 3667 views and it is time to hear the other side. It takes time to watch your public image and make sure your customers are happy. I advertise 100% customer satisfaction and it is a hard standard to achieve. Do I get taken advantage of with a policy like this? Sure I do, but the overall experience for the majority of my customers is worth the cost associated with dealing with the few dishonest ones out there. The owner or owners of this business should be concerned what the public thinks about their business and you can tell from the number of disclaimers on their web site, they have been through the ringer with more than a few customers. But stand up and call people back, make concessions, do the right thing and admit mistakes if made. I respect someone who would just stand up to mistakes and admit them as opposed to behaving like a small child and attempting to shift blame. Just say "I missed that hole in the block and I was in such a hurry to get it shipped out, I did not do a dyno pull even though I was clearly paid for it". Don't side step it or not return calls or neglect posting here except for fake posts with yourself. State the truth and let the chit fall where it may and you will gain everyone's respect and some people’s business. I find it absolutely ridiculous to read that Aetco does not want to build high hp engines. What pitcher does not want to pitch in the World Series, what quarterback does not want to play in the Super Bowl? To say that, is just plain not selecting your words carefully, thus making you look not truthful. If you have your engines built close to home by someone you know and trust, bully for you. That is the way it should be. I would never sign a contract with my engine builder!! I better trust him more than that or I am using the wrong guy. Do my builds run over on time? Yes sir every damn one of them. Are they done right? You can bet on it. It is not a speed race to build, there is plenty of time left to race later. Would I ever sue my builder? Never needed to and would never consider it.