I am new here and I do appreciate the complement. I do realize getting someone to change their behavior is tough, but it can happen. Good customer service is something I feel very strongly about and it gets me whipped into frenzy. My largest competitor never used to respond to his online reviews, stating he would not stoop so low as to engage an online customer. I respond to every posting and review whether positive or negative after learning that to not respond online is to some people, akin to not returning an email or a phone call. My customer's would ask me why I thought my competitor didn't respond to his customers reviews and he would loose jobs over it. After years of ignoring this type of communication, he now hired someone to answer for him. I have IT people who run software 24/7 searching the internet for any mention of my company name in blogs, review sites etc. just so if I have an unhappy or happy customer, we can respond no matter where it's posted. Most all companies recognize the importance of this social networking/Facebook world that has to be dealt with today to keep from being obsolete tomorrow. If the owners of machine shops elect not be aware of what is going on around them, that is their choice. But the ones who embrace and deal with this will be the ones here in the future. Sorry for the length of this answer. Dan
So, back to the real question:
How about some more details, DonZ. I see that you're online.
I'm still laughing at your comment "Just concerned that none of us on here are getting the short end of the stick." Clearly this is not the case.
We are all on here for one reason. We love Boats.
My comment of: "Just concerned that none of us on here are getting the short end of the stick...."
This statement made by me pertains to the fact that statements have been made by people who have paid big dollars for faulty engine work that have not been countered or remedied by the engine builder themself.
That's it. Period. A simple fact really.
We are all in a "group of our peers" so to speak here on OSO, and you for one, have been quick to call to the carpet issues that you have noticed, as have I, and most of the rest of us.
If you read the previous posts I've made, along with the others in this thread, you will find that there are MAJOR issues left unresolved and unanswered.
When I am ready to have an engine built by a "Professional" who would you think I might ask?
Hopefully your answer was "someone on OSO".
Even though some of what is said about someone else could be heresay at best, at least one just might be able gather an opinion on who might be best suited for that engine build etc., etc.
Why are you making this statement or attack to me?
I'm still laughing at your comment "Just concerned that none of us on here are getting the short end of the stick." Clearly this is not the case."
Mastercraft... Up until now, I never have talked to you directly, or ever commented on any of your posts.
What is so funny about trying to understand why an engine builder failed (in some opinions here on OSO) to adequately remedy a situation that is obviously so out in the open it is pathetic?
Why not just COME OUT AND SAY WHAT HAPPENED..
I'm sorry, did I just shout that out?
Last edited by Haley'sComet; 03-30-2011 at 05:23 PM.
Why would having a clear understanding of this problem or issue, so we all know what is fact, and what is fiction, turn out out to be...
"BECAUSE NOTHING GOOD COMES OUT OF IT."
And no, you didn't have to shout...it came out loud and clear what your feeling is and you are most certainly right in whatever that may be.
All the concerned parties, (and the parties not directly related to this particular issue, such as you and I) are looking for, is the final answer to a problem that has been festering for what seems to be quite a while now.
Alum Metal Fab
Custom Marine Sales
Dave's Custom Boats
Diamond Performance Parts
Double R Performance
Elton Porter Insurance
Fastboats Marine Group
GGB Exhaust Technologies
Grand Sports Center
Ilmor High Performance Marine
Lake Cumberland Marine
Lake Havasu Boat Show
Marine Technology Inc
McLeod Design Group
Performance Boat Center
Performance Marine Trading
Potter Performance Engines
Ron Sporl Performance
Speed and Custom Marine
Total Dollar Insurance
Teague Custom Marine
Wake Zone Marine Insurance
Young Performance Marine