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  1. #1
    Registered bajadude's Avatar
    My Boats:
    340 Sundancer with 8.1s, formerly 1999 33 Outlaw HP500s
    Join Date
    Apr 2002
    Boca Raton, FL

    Thumbs up Teague Customer Service

    Just wanted to post a positive comment (for a change).

    I ordered a labbed Bravo from Teague a few weeks ago. The prop was drop shipped (literally!) from Mercury Racing.

    When I checked out the prop, one of the blades was dog eared from being dropped sometime in the shipping process. I was expecting the usual RMA nightmare.

    I called Adriane at Teague and was more than pleased with his response:

    - UPS would pick up the damaged prop at my convenience
    - A replacement would be expressed out (no additional charge)

    Adriane's final comment was "what size shirt to you and your wife wear?"

    Now that's customer service. Guess where I'll be buying most of my stuff from?

    Way to go Bob!

  2. #2
    Registered NASTY HABIT's Avatar
    My Boats:
    just a filter
    Join Date
    Feb 2002
    Cool... I would much rather read this type of exp...

  3. #3
    Charter Member #232 Charter Member Audiofn's Avatar
    My Boats:
    1979 Formula 302, 99 Formula 353, 81 Donzi 18 2+3 with 454
    Join Date
    Oct 2000
    Carlisle, MA USA
    I also had a wonderful exp. with them. I bought a pair of their tips off this site and found out when I got them that they did not work. One of the guys down there said that if I was to buy my second set they would fix these ones for me. Well I sent them back and they welded them to make them look like the new ones and also polished them up and put in some new stuff FOR FREE!!!!! When I was out in CA for the baot races I made it a point to search out Bob T. and say thank you and make sure he knows how good of a job his guys are doing. Great work Teague, the rest of the industy sould fallow your lead!!!
    Put your best foot forward!

  4. #4
    Official OSO boat whore Charter Member
    My Boats:
    8' row boat
    Join Date
    Oct 2000
    Mequon, WI
    When I bought my mufflers from Teague, I too was impressed with them. Besides, the price was awsome! Because the existing tips had the flanges cut flat I sent one of the tips to them to match. When tips came back, low and behold, the flats weren't cut. I call the salesman, where he offered to let me send them back so they could be modified. Great. I spent the time and money to send you an original to match, you don't match it, now I have to send the tips back to you (at my cost) and spend more time, just to have you do the work that should have been done originally. Screw it. I cut them off myself and got them installed in less time than it would have to ship them.

    Hopefully, this was a isolated brain fade, because the other times that I've dealt with them has been exceptional.

  5. #5
    Registered Playn's Avatar
    Join Date
    Jan 2001

    Thumbs up

    Great news! I'm glad to hear of this kind of service for a change!

    Way to go Teague!!

  6. #6
    Charter Member#157 Charter Member MnFastBoat's Avatar
    My Boats:
    1999 Advantage 28' Cat
    Join Date
    Oct 2000
    Minneapolis, Mn, Usa
    Teague is the best

    Cord, they did the same thing with mine.
    Did not cut the angles correctly in relatinoship to the previous ones that i sent them. However, they paid for all shipping cost.

    One set is still not right. the flaps are horizontal and the are suppose to be vertival. These rattle like hell
    This Cat is trying to keep up with the Big Dogs

  7. #7
    Registered H2Xmark's Avatar
    My Boats:
    1997 Fountain 35 Lightning
    Join Date
    Apr 2001
    beaumont tx
    I bought a drive shower from Teague, they do have great service
    but those UPS people are rough as SH-t on stuff, I sent my speedo from my Porsche to Cali, took two times too get it back in one piece come on UPS you can do better than this

  8. #8
    Registered IDRPSTF's Avatar
    My Boats:
    Whatever you missed your payment on
    Join Date
    Sep 2001
    In your driveway while you sleep
    There is a reason Bob gets respect at every boat sho frm every dealer, Broker, and Builder. He deserves it!!! He is a great example

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