Thrillseeker pretty much sums it up correctly.
IMHO, I would add that when a company sees the gold at the end of the tunnel and decides to go public, they usually don't look down the road much farther than that. In the name of shareholder value costs will be trimmed unfortunatly it appears that it is at the expense of customer service in Fountain's case. When the principals spend more time playing than taking care of the core business it can only spiral downward and that does nobody any good (the employees, customers, or shareholders). It's just too bad because it doesn't have to happen