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Thread: Shipping Issue

  1. #1
    Join Date
    Oct 2002

    Thumbs up Shipping Issue

    It has come to my attention that one of our recent customers has posted a complaint on this great service.

    I felt it necessary to comment about "Zahndok's" complaint.
    Our company policy, just as all reputable companies, is satisfaction guarantied. Due to our mistake in shipping, our customer was inconvenienced. We are deeply apologetic to "Zahndok". This has given me an insight on a pinhole flaw in our shipping process.

    In my companies shipping history this is our first problem of its kind, but it is not acceptable. This has been addressed in my shipping department and will not happen again.

    Thank you for all the supportive comments made about Stern lock. We are working hard to keep your boats safe!

    If you need to contact us for any reason Call:
    Main Line (239) 348-9855, Fax (239) 348-9845,
    Toll Free (866) 302-9772

    To reach me directly call: Cell (239) 269-6800

    Craig Demange
    President and CEO

  2. #2
    Forum Regulator VIP Member Sydwayz's Avatar
    My Boats:
    37' Active Thunder AVH; 17' Speedliner Cat OB
    Join Date
    May 2001
    Impressive, so far. We shall see how this pans out.

  3. #3
    Offshore Addiction
    hey craig,how ya been.....long time no see,hope your doin good,my sterlocks workin great.......Al Chesley F1-52 Offshore Addiction

  4. #4
    mmo jo
    Hay you old fart! Hows youre ticker! Are you going to the sarasota poker run ? Call me Velocity Tom 340-0796 h 590-0002

  5. #5
    Charter Member#157 Charter Member MnFastBoat's Avatar
    My Boats:
    1999 Advantage 28' Cat
    Join Date
    Oct 2000
    Minneapolis, Mn, Usa

    Talking WELCOME

    Welcome aboard Sternlock

    Let me be the first to ask about a OSO Discount

    I first seen your prodcut at the Miami boat show in 2000
    Was interested in it at the time.
    I already had the McGuard locks on and thought, bad choice of words, was under the impression that would be enough protection.
    I found out that same summer just how easy it is to remove the McGuard nuts WITHOUT the Key
    No I did not loose a drive, I was in Havasu and had to have the engines alligned after a motor mount failure.
    I will not go into detail on what was done to remove the locks But lets just say it was way to easy.

    Point bieng, many people might just be interested in your product at a good discount
    Especially me since i have twins

    Anyone else interested ??
    This Cat is trying to keep up with the Big Dogs

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