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  1. #1
    Registered Havasu Cig's Avatar
    My Boats:
    2004 28 Skater / 300x's
    Join Date
    Jun 2002
    San Diego

    Thanks to Merc and DSM

    I have to give some recognition to both Mercury and Dick Simon Marine for taking care of me. We had been having a problem with the port motor (500 EFI) in our 01 Top Gun not reaching peak rpm (motor had 74 hours on it). A leak down test showed there was a problem with the motor as well. Dick Simon Marine pulled the heads off the motor and found some scuffing in one of the cylinders as well as some leaking valves. Merc promptly sent out a new motor to replace the one we have now. Mercury backed up their product 100% and DSM took care of getting the info to Merc very quickly.

  2. #2
    Registered Steamin Rice's Avatar
    My Boats:
    2005 34' Shockwave
    Join Date
    Apr 2001
    Cave Creek, AZ

    Good to hear about that...Now get that boat out on the water!!!

  3. #3
    Registered thunderdan's Avatar
    My Boats:
    37 Active Thunder
    Join Date
    Oct 2000
    medford, nj usa

    Thumbs up

    It is nice to hear that both DSM and Merc stepped up to the plate and made things right for you.

  4. #4
    Uncle Toys
    Sorry to hear you had problems - but - love to hear the way it was resolved!

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