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  1. #1
    My EX got the Sleekcraft Platinum Member gdfatha's Avatar
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    Sadly, no longer have: Sleekcraft 24'
    Join Date
    Apr 2002
    Apopka, Florida

    OT:Consumer alert-SONY DRU 500A

    Product: Sony DRU-500A DVD +/-RW, +/- R
    Recorder. Cost: $370.00
    To make a long story short:

    PROBLEM: When using the Direct to Disk mode when recording/copying any media to a DVD there is Video BUT--NO AUDIO play back. All indications (windows/status bars) indicate that video and audio are being recorded.

    -I have spent several hours over 26 days on the phone and E-mails with at least 6 different SONY techs who all had a positive fix for the problem...NOT...I also spent several hours with SONIC the software giants whose "MyDVD" program came bundled with the unit.
    -Bottom line:The Direct to Disc function does not work PERIOD.
    -After spending another $$200+ for a different video card at their direction it still did not play back sound.
    -All other functions of my video and audio card work properly,
    ***A couple of interesting directions I recieved from Sony and Sonic:
    -ONLY us SONY discs..didn't work
    -Change unit form slave to master..disn't work
    -Only will work with a ATI All in Wonder Radeon 8500DV video card...Didn't work
    - Delete EZ CD Creator from computer..Didn't work
    -Send them a list of every entry noted on "Programs" window and "Add Remove Programs" window (5 pages of data)..Didn't
    -Plug in earphones and see if you can hear....There is no earphone plug/connector on the unit.
    I sent SONY Corporate a detailed letter of all events and times related to this farce. I also accused them of incomplete Engineering, erroneous product advertising and poor customer interface.
    Product is packed up and will be mailed tomorrow.

    I have a Pioneer DVR AO5 on order.
    marc (Offshore Paparazzo)

    Senior Blue Hair~ I'm so old.. I remember
    "Preparation A"...

  2. #2
    OSO Moderator Charter Member BillR's Avatar
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    Oct 2000
    Virginia Beach, VA
    "incomplete Engineering, erroneous product advertising and poor customer interface"

    I am a Sony dealer.
    What you describe is common and typical Sony.
    Example: Sony released DVD players with known problems and bugs, they had no fix, nor would they let dealers return product. In other words. . . .you bought it - your stuck with it.
    Try to hold their feet to the fire. . . . . .don't bother.
    They simply DON'T CARE. All Sony wants to do is move boxes.

    I hate dealing with the company, I generally hate their products.
    But no matter how hard I try to steer people away from Sony, 99.9% of people won't listen because they are basically brain washed.

    Why do I offer Sony, I HAVE to. After all. . . . .it's Sony.

    Most people have good luck with the brand. But when you deal with hundreds of Sony items monthly. You get a real feel for what IS good product and if the MFG cares.
    You will love your Pioneer.

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