"incomplete Engineering, erroneous product advertising and poor customer interface"
I am a Sony dealer.
What you describe is common and typical Sony.
Example: Sony released DVD players with known problems and bugs, they had no fix, nor would they let dealers return product. In other words. . . .you bought it - your stuck with it.
Try to hold their feet to the fire. . . . . .don't bother.
They simply DON'T CARE. All Sony wants to do is move boxes.
I hate dealing with the company, I generally hate their products.
But no matter how hard I try to steer people away from Sony, 99.9% of people won't listen because they are basically brain washed.
Why do I offer Sony, I HAVE to. After all. . . . .it's Sony.
Most people have good luck with the brand. But when you deal with hundreds of Sony items monthly. You get a real feel for what IS good product and if the MFG cares.
You will love your Pioneer.