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  1. #1
    Charter Member #971 Charter Member Niuhi's Avatar
    Join Date
    Feb 2001
    Shoreline, WA, US

    Bennett Customer service

    Here is the question I posed to them and the response I recieved.

    -----Original Message-----
    Sent: Monday, March 03, 2003 1:06 PM
    To: [email protected]
    Subject: Re: mounting problem

    Hopefully you can give me an idea as to how I can rectify a problem.

    I have a 1989 Fourwinns 211 Liberator and the problem I have is that the tabs were mounted at the factory and because of their placement, do not
    retract far enough. In your instructions there is anywhere from 5/8 to 1 inch of negative difference between the hull when fully contracted. Mine are actually below the hull in a positive manner.

    I belong to an offshore powerboat club and on their website someone with a similar boat had the same problem. He had spoken to someone at Bennett and they suggested a way to take the ram apart and slightly modify a
    stop inside so that it would retract further. I would much rather go
    that route as opposed to remounting the rams and having to fill hole.
    Unfortunatly I can't remember who the member was and lost the info that
    he had supplied.

    Any info that you could supply me would be greatly appreciated. I would
    love to take care of this as soon as possible since boating season is
    just about on top of us, I look forward to hearing from you.

    Les Anderson

    Mr. Anderson,

    Thank you for contacting us with your question.

    I believe I know what you are talking about and yes you can try cutting
    the Upper Hinge Spacer (#4) down to allow more retraction, but you will
    need to be very careful. If you toque on it a lot, it will snap out of
    the Upper Hinge and you will have to replace it. I believe your best
    bet is to provide us with your mailing address and we will be happy to
    send you two new Upper Hinges w/Reduced Height Spacer already installed
    and we will do this at No Charge to you! The kit will come with
    installation instructions, so it is very easy and all it will cost you
    is a little time!

    I look forward to your reply.


    M.J. Thomas
    Client Services
    Bennett Marine Inc.
    Phone: (954) 427-1400
    Fax: (954) 480-2897

    Is that great or what. I have dealt with them once before and got an immediate response, one that was truly to my likeing.

    I just felt I had to give Kudos to them for what I perceive to be a company that cares about it's customers.
    Last edited by Niuhi; 03-03-2003 at 05:27 PM.

    Hawaii no ka 'oi

  2. #2
    Charter Member #737 Charter Member KCHOTBOAT's Avatar
    My Boats:
    28 Apache
    Join Date
    Jan 2001
    LOTO 31 mm ,Overland Park, KS
    That is great to hear.

  3. #3
    Registered birdog's Avatar
    My Boats:
    Top Gun
    Join Date
    Jan 2002
    Batavia Oh.
    Everytime a thread comes up about Bennet,Ihave to read it !!!
    Always the same !!! Incredible customer service !!!

    I wish others would learn from this !!!!!!

  4. #4
    Registered G-Force's Avatar
    My Boats:
    1988 32' Pachanga
    Join Date
    Feb 2001
    2 years ago I needed a Bennett tab for my boat - the tab was custom made for Sea Ray and no longer in production.
    Tom McGow from Bennett was terrific to deal with and had my replacement tab sent out in just a few days! Totally awesome customer service - a lot of other company's out there should try and emulate the Bennett way of doing business.

  5. #5
    Ginger or Mary Ann? Charter Member US1 Fountain's Avatar
    Join Date
    Oct 2000
    Lafayette, IN
    I have heard nothing but the same positive postings about Bennett. That is great, a manufacture that really stands behind their product and works with a customer.

    BTW, send them a link to this thread. I'd bet they would appreciate knowing what the customers say about their public relations!
    Some people are like Slinkies - Not really good for anything, but they
    bring a smile to your face when pushed down the stairs.

  6. #6
    Charter Member #971 Charter Member Niuhi's Avatar
    Join Date
    Feb 2001
    Shoreline, WA, US
    Good idea, thanks

    Hawaii no ka 'oi

  7. #7
    Forum Regulator VIP Member Sydwayz's Avatar
    My Boats:
    37' Active Thunder AVH; 17' Speedliner Cat OB
    Join Date
    May 2001
    I have posted about Bennett a few times before. They are the best customer service I have found in the industry, especially MJ.

  8. #8
    Member #154 Platinum Member Indy's Avatar
    My Boats:
    Missing my PowerPlay
    Join Date
    Oct 2000
    SW CT & Long Island Sound
    No question about it, their customer service is top notch. They offered to fix my indicator issue for free even though it's out of warrantee. The strange thing is that I wasn't even looking for help from them, the problem with it is no big deal. I posted a reply regarding Bennet on another site that has more west coast boat chatter on it (I have a Nordic) and they contacted me and wanted to resolve my problem...that goes a long way with customers. I haven't taken them up on their offer, but it's great to know that there are still some companies that care. Gaffrig is another example of prime customer service also.

  9. #9
    Banned cuda's Avatar
    Join Date
    Sep 2001
    Deland, Florida
    I also have never heard anything but good reviews on their customer service.

  10. #10
    Join Date
    Nov 2000

    This made me remember

    a Book about customer service should have their name on it. This made me remember that in 1987 I bought a Scarab Panther with Bennett tabs, The first month The marina where the boat was racked lifted the boat with the tabs down, and both plates were bent, I called Bennett up to purchase (2) new plates, and I was told If I would give customer service my address, they would be happy to send new plates out free of charge. 16 years ago, and I still remember.


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