It sounds like something is causing his browser to stop loading the page midscreen. It is most likely a java problem that is interfering with the proper page loading. Or he may be overloading his memory and that won't allow it to load all the way. I have seen this on one or two occasions when my computer was "busy" doing something else memory intensive while a page was loading. I am no computer whiz but I would try restarting the machine and clearing my browser cookies and try it again. There may also be a program running in the background that is interfering.