That is right exactly. Now adays if you do not provide the service expected you can bet someone will reinvent the process, make it better, more efficient and cost less. it is time these companies wake up and understand we are the customer, not share holders or investors. i am thru with half a$$ jobs and I am taking a stand with a snowmobile dealer right now. i have waited 4 months for my shocks to be rebuilt, I brought them in when no one was even thinking snow and they were not busy. This is a 3 hour job so I went today and they were done, I took them in a box and said i would be back to pay. I went to the Manager and said I was not paying and that if they want to pursue this to take me to court. I hope they do, the judge would be interested in knowing what went wrong here. I have purchased 4 sleds from them and 1000s of $$ on parts. If they can't flag my account as a preferred customer than they can bite me.