Too bad their customer service is the pits. I bought a vehicle this past may which has an XM radio that came with 90 days free. I called to activate the free trial and I specifically said to the agent I am authorizing the 90 days only and she said OK and did not take any credit card info. 90 days go by and I get an invoice in the mail to continue service. A few more weeks go by and I get another so I try to call them, long wait so I e-mail customer service. A day goes by and they send apology and say disregard the bill. No harm.
Before Thanksgiving we decide it would be nice to have for a road trip so I go to the website and sign up giving a credit card number for billing. Nothing. Call to get info and finally after two calls and refreshing radio all is OK. We get in the truck the next morning and get a message to call because the account has been deactivated. Call support and go through the whole thing, they say I owe $38 I tell them about the e-mail she reads the note on the account to write off balance but doesn't understand. Talk to manager, same story finally she says she will contact billing and call me back. After a few hours I get a call back with an offer to credit $15 bucks I told her congratulations she lost a customer of which she could care less. Sorry for the long-winded response.