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  1. #11
    Charter Mod Charter Member BLee's Avatar
    My Boats:
    Cigarette - "90MPH" Edition
    Join Date
    May 2000
    E Dock
    I  Voted
    Originally posted by THEJOKER
    Well let me tell you about .........................ah it would be a waste of breath - BH

  2. #12
    Registered Caincando1's Avatar
    Join Date
    May 2001
    Pantera all the way.

  3. #13

  4. #14
    Registered Von Bongo's Avatar
    My Boats:
    1997 Cig Kevlar - powered by Boyd
    Join Date
    Dec 2001
    Iowa - Missouri
    Sorry I don't buy the moving excuse...I have helped co-ordinate 2 moves of our main bank and each time all our employees knew where everything was going to be when they walked in the door on Day 1. All the phones worked, computers, files and on and on...

    That's the difference when you compete in a service oriented have to give good service.

    PS I ordered some shirts from Cig on the 1st for christmas presents and I am beginning to wonder if they will get here in time.

  5. #15
    Ginger or Mary Ann? Charter Member US1 Fountain's Avatar
    Join Date
    Oct 2000
    Lafayette, IN
    Originally posted by Havasu Cig
    A return phone call would make me happy.
    Sounds like Cig and Fountain both use the same public relations handbook!

  6. #16
    Join Date
    Mar 2002
    Mentor , Ohio

    YES YES YES !!!!!

    [QUOTE]Originally posted by Von Bongo
    [B]Sorry I don't buy the moving excuse...I have helped co-ordinate 2 moves of our main bank and each time all our employees knew where everything was going to be when they walked in the door on Day 1. All the phones worked, computers, files and on and on...

    My customers don't want to hear the moving excuse !!!!
    Thats not their problem !!!

    But ... unfortunately we (marine industry customers) ALLOW this to happen all to often ... there's always an excuse !!! But if people are trading in for NEW Cigs everyday then 'ol Skip will never suffer any loss from his employees treating his customer base like crap !!!

    DING fries are doooooone !!!

  7. #17
    Registered Semper Fi's Avatar
    Join Date
    Oct 2000
    Originally posted by cigracer38
    Not covering anyones ass here, but they are right in the middle of moving a TON of equipment right now. Nobody knows where anyone is, or where anyTHING is. The whole factory is pretty much in a box somewhere. Cmon, nobody speaks engish at lots of custom boat builders in south Florida.

    Be fair, when the new facility is complete they will have everything right there for you. The will have a much better way of helping out existing customers.
    I can understand your point, but I have been to Cigarette quite a few times over the years and it's always the same thing!! They were the same way even before the move. HavasuCig oredered parts a while ago and can't even get Bud (parts guy) to call him back...the list goes on and on.

  8. #18
    Charter Member #232 Charter Member Audiofn's Avatar
    My Boats:
    1979 Formula 302, 99 Formula 353, 81 Donzi 18 2+3 with 454
    Join Date
    Oct 2000
    Carlisle, MA USA
    And now they can not even make shirts and get them out!!!!!

    Put your best foot forward!

  9. #19
    Registered apache21's Avatar
    Join Date
    Mar 2002
    Sand Springs/Grand Lake oklahoma
    Not to Bash or take up for Cigarette, But they only do one thing Good. Build Good boats. If you want customer service or need help getting something call Lip-ship or another Cigarette dealer. If you want to buy a new boat take a dealer Salesman with you. Or get in touch with Neil.

  10. #20
    Join Date
    Nov 2003
    As was relayed in the Cigarette portion of this site, you guys have it all wrong, just go in and tell them you want to buy T-Shirts !

    Then while they are completing the order, ask about the sideline of boat building.

    World class boat, second class service.

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