Unacceptable. If you order something and pay for it to be shipped 2nd day air, then it should be. If not, a phone call as to why it has not shipped and refund the extra that you paid.
I have no patience for businesses that do not provide customer service.
If I am told what is going on, to my satisfaction, then I may wait on the product or ask for a refund.
(not talking about Cig's only)