I had two drives shipped UPS from Texas to Toronto last year. Long story short, both drives were destroyed in transit. UPS took 9 month to agree to settle and 2 more to actually pay. They tried telling me I had not paid for insurance even though they took photo copies of the receipt which proved that I had. They then tried to under value the settlement. Then they flat out lied several times about the cheques being sent in the mail. Then they only sent the money for one drive which started another war. I finally got full payment less 650 shipping and 638 brokerage fees 11 months after I first had them ship the drives. Good luck, you are in for a long fight is my bet.