Dell is bringing their call center back to the US because of the problems they have had with language ect... However and this is a big HOWEVER, IBM just signed a contract that will affect 6000 employees here in the U.S. They are being outsourced to India. These guys make between 80-100K here and they are getting guys in India with Masters and sometimes PHD degrees making 20 - 30 K a yr. These companies don't care about jobs they just care about the bottom line. It is a big thing right now in the IT industry to outsource to India. It's cheaper and the programmers do not have to talk to customers or end users. They have liasons here to handle the communications with the respective business entities. It is ridiculous and unless government does something about it, we, the people of the United States, will lose. Dell bringing their call center back is a good first step, but they are only doing so because of end user / customer preception. This will not be the case with the higher paying IT jobs.
Something needs to be done and it needs to be done by the politicians NOW !!