Alright, lets keep this from being a bash session.
If no one was there in the office that could have taken him into the factory/shop area, then that is somewhat legit; albeit a bit crappy service. There is no way I would let our receptionist trapse someone through our facility even if their $500K telecommunications firewall was in for service; or even if they had a $7M deal on the table.
The Sonic front office was slim when I was there. There were plenty of workers in the factory, and I could hear the vacuum running on the vacuum bagging system. The only people in the front were the receptionist, and accounting folks.
Sonic is safe and sound. Per Richard Hewitt, and several conversations I had with him this month, Sonic is healthy, and the Hollywood Factory is also healthy. They are building 100mph boats out of the box now. They are doing fine.