that story sucks. Many places vary with cust. service, and many places varyfrom customer to customer. Ive had horrible service from places that most people recieve good service at. If there is a defect that is being fixed by warranty by the dealer, the dealer should complain to the manufacturer. I dont know how many dealers you have around you to choose from, but it would be a good idea to look into finding another one. What dealer is this?