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Originally posted by IceAngel 1) As far as them "not knowing us from Adam", that couldn't be further from the fact. Wyatt and Reggie both dealt with Sean on a regular basis when he was at Dick Simon Marine. 2) And it's not that we are a "non-dealer" trying to fix the boat, we are trying to get them to either take the boat back to the factory and fix it there or to get it to a dealer that would be able to fix the problem. We are just trying to get some questions answered by Fountain so we know what move they would like us to make next. 2) Oh, I understand now. You hadnt specified that in your original post. Man, since you are only looking for guidance on what / where / who to sent it to now, this really is a disappointing situation :mad: |
CS=CS
customer service = common sence Companies need to get a clue! |
TTT
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Originally posted by Jamie B. 1) You would think that would help get a return call . . . 2) Oh, I understand now. You hadnt specified that in your original post. Man, since you are only looking for guidance on what / where / who to sent it to now, this really is a disappointing situation :mad: |
Attention All-
After all of this FINALLY at 9:37am we recieved a call from JEFF HARRIS. Thanks for all your input, maybe now we can see some results!!!!! |
Just to let you guys know. After the previously mentioned phone call, Fountain is more than willing to help fix the problem. So eventhough the response time lacks A LOT to be desired, the help we got is more than adequate.
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I'd bet this thread helped it along.
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You know I bet you are right ;) it certainly didn't hurt things
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good to hear
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Great to hear they are doing the right thing! It only makes sence that they would. they've got 2 new dealers here in the midwest and don't need a black eye.
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