Couldn't really tell you about the rack guys...other than I think all the "service techs" serve as "boat handlers" too....scary!!.. and I thought Mungenast was a good place, but I see now that the first time I have problems, rather than try to work with me to save valuable boating time, they (and every single person I've talked too - the service techs, Serivce manager(s), and General Manager) have all been real DICKS about the whole situation!!! as if they have no responsibility for this issue at ALL!!
I'm more pissed about loosing this valuable boating time than I am about the fact that they couldn't do their job right! if they would have been cooperative from the begining rather than start making excuses and denying things my boat could have been fixed long ago and I could be enjoying it right now!!!!