captwk

Here is a letter I just emailed to Sonic. Lets see if they will step up to the plate!!

Joe I need to know when the 2" drive spacers will be here, you said you ordered them and its been almost two months now.… Also I need the drive showers that were taken off my boat sent to me. I also need reimbursement for the power steering issue I paid for. You've had that invoice for over a month now. I also have one for $247.00 that I had to pay for to fix a rigging problem on the AC unit. The hose from the circulating pump was doubled up in the hull and was pinched shut behind AC unit in the bulkhead. There was around 4 feet of extra hose. Also Clear Lake Power Boat is trying to get a hold of you for another rigging problem on the boat. The two hydraulic lines to one of my trim tabs were improperly run causing them to chafe completely through losing all the oil. They need two new lines sent to them and who to send the invoice to for the repair work. I am not going to keep paying for Sonic's improper rigging. So far I have spent close to $1000.00 out of my pocket.

I think I've been very patient so far but I need some feed back from Sonic on when I can expect these issues fixed. I left Sonic that night with a written and verbal agreement from you and Sonic that what ever it took to straighten out my boat it would be taken care of. I would hope that Sonic's word and reputation means something. Please call me ASAP with some news on what I can expect from Sonic this week. I hope that in good faith you will fix these issues so I can enjoy my new boat. Also if Richard Hewitt still owns Sonic I need to talk to him or the new owners that took over this month.


Sincerely,
Bill Kern
409-741-0742
409-599-5616
[email protected]

mcraymond3

good luck, i hope they do the right thing.

dockrocker

I didn't realize that Sonic has been sold?

captwk

Thats why I posted this letter. The phone part didn't work.

candyman35

I hate hearing stuff like this. I can't imagine how frustrated you are. There is no reason for running a business that way. I hope they finally start treating you right. I'm sure with boat show season in full swing potential buyers will be very interested in this thread. Please keep us updated.
Dan

wananewboat

Tell them you would like to get this cleared up by the Miami show. You would hate to talk to them at their booth about a problem like this.

Tantrum

Im interested in the 2" spacer question. Was the X to high from the factory?

captwk

The 2" spacers showed up finally. Hoses due in today. Will keep everybody updated as it happens.

Thanks