If anybody has anything negative to say about Philly L. it's just because they caught him on an off day.
Phil is the consumate professional and is extremely good at his craft. I have found him to be very generous and a real gentleman, even if one of my surveys picks-up something he has to fix!
Please remember that none of us are batting 1,000 every day.
Sometimes things in our personal lives affect how we act on a particular day. Try to cut people some slack sometime, because you never know what kind of turmoil their lives are in at that time. (Usually a woman is involved for me.)!