Most of my tech's are field service,
( they're not in the shop to take calls)
I field those types of calls.
If they describe a problem, and
you're exactly shure what it is,
I'll tell them what to look for.
vague questions get vague answers.
It seems like, most of the time,
they're not giving you the whole story,
and you end up "chasing your tail".
I'll give out spec's, fax/ e-mail repair procedures,
even to my competition, as long as the'll do the
same when I need info from them.