Carrie Covers issue
 

About 18 months ago I ordered a full cover for my 38 Lightning. A few weeks later it arrived and it fit fairly well. In 90 days it was in shreds having disinigrated due to what carrie covers said was ultraviolet effects. OK- they said, they would send me a new one made of a better material and that the original material "they had problems with". Reasonable. The new one came and it was very nice-fit well and customized in red and white. No problem except after 90 days the red turned into a nauseating pink. OK-the cover was still in good shape and it worked so...even though they represented that in a year maybe I would see a 10% fade and never more than 25% over the life of the cover whatever that meant. Fast forward to last week or about 14 months from when I received the #2 cover and the thing shredded itself for whatever reason again. Mind you the cover is ONLY used at my dock, on my lift and never trailored. It has always been properly secured and never too tight nor loose. I called Carrie Covers last Thursday and left word. I called again on Friday and backed it up with a simple fax "what is your warranty?". That's it since it is not on their website. I called again Monday and emailed them with a simple explanation of what happened. On Tuesday I get an email simply stating " Unfortunately, as much as I would like to assist, I have a one year warranty on my covers. Mickey"

So I can tell you with my $1,640.00 experience with them in the past 18 months I went through 2 covers and both destroyed themselves and the above is their policy. Now everyone here should understand what they may be getting into with them. I also know the "new" price on my cover is at or near $2,000.
Mark

You would think they would stand behind it

Just getting ready to order one. Thanks for the heads-up. I'll go a different direction.

Wasn't there already a thread on this that got poofed?

ya, the thread got poofed because the situation was resolved. the owner of the company got on here and explained his side of the story which made more sense. If i remember correctly, the company had sent exactly what was ordered and replaced 2 out of warranty covers for no charge and the guy was still upset because he wanted more.

I have called three times and never got a call back-

That's kinda the way I rememberd it too.

I have a custom cover made of Sunbrella, ordered from Iboats.com. About $700 IIRC for a 23' boat. The red has faded slightly over the years, but it is still in great shape and fits well.

Check online at boatcoversdirect.com. Great covers and warranties!

thanks man I had plans to order one from Carrie for this season - guess not!