triad performance
 

just wondering, anybody use's this place triad performance ? i ordered a drive shower from this place on july 2 and have not received my parts. i can't seem to get hold of them since i orderd the shower, anyway just wondering if anybody knows this place thanks





:cool:

Check with Dock Holiday.
Jay

I used them a good while ago and had good results but it has been quite some time.

I also bought some stuff from Trick and it worked out fine so go figure.

Sorry to repeat myself----Talk to Dock Holiday before making any high $ decisions.
Jay

I had a similar experience there about a month ago and wound up just giving up and cancelling the order. When I called the answering machine was full but I did get a return email from Don after a week or so. Thankfully they didn't charge my card....you might want to check that.

hey jay

thanks, Dock fixed me right up. i lost 140.00 bucks but lesson learned i ordered from cp this time

thanks again
Luke
:cool:

:ernaehrung004:
Jay

I bought about $700 of Gaffrig gauges from Triad about 3 years ago. It was a GREAT experience. Sorry to hear that things didn`t work out for you.
Just wondering - how did you lose $140 ? Can`t you dispute credit card ? Or did you send money order or what ?
I can`t imagine Don not refunding your $140.

yeah i'm sure i can dispute the charge and if this is a mix up then ok. not saying anything negative about them just not getting satisfaction :drink:


:cool:

coolhand502, just came across this thread. I do not have any record of your order, do you have a sales number or can you give me your contact information so that I can look up the order via your name.

Either way I will take care of it. If we find that your card was charged I will issue a credit immediately and then you can let everyone following this thread when I do.

You can pm me, email me at [email protected], call me on my cell @ 505 710-6665, or leave me with your number and I will call you as soon as you do.

Thanks,
Don B.

Jay, you know what they say...there are three sides to every story. Dock's version, my version & the truth. Well, I will tell you my version and let you determine the truth.

Dock Holiday, ordered 2 sets of AFR heads & 2 Whipple Supercharger kits from me. He was trusting enough to send me the money upfront and I appreciate that.

The heads had a 6 week lead time but unfortunately took longer than that to arrive at Triad.

The whipples I was having a hard time getting and the reason or details are really not that important.

I obviously did not do a great job communicating everything that was going on (or not going on) with Mark (Dock Holiday), so of course he became nervous and thought that I was trying to rip him off.

Well, I eventually shipped him both sets of heads that he seemed to be happy with, but still could not get the whipples. Anyway, he rightfully became impatient and started accusing me of keeping his money for the whipples and threatened to get his lawyer involved which at this time I totally understood. He was upset that he did not have his parts, he was upset that I still had his money, he was not going to take any chances or put up with any bull****, I totally understood!!!

I sent him a certified check as a refund for the whipples which he has cashed. He has the heads.

So as of this moment, Dock Holiday has the heads he ordered & his money for the whipples that he ordered. Dock was never ripped off nor do I owe him anything.

At worst, he was inconvenienced & I did a horrible job taking care of a customer...poor customer service on my part.

I have already apologized to Mark for that...what else would you like me to do?
Regards,
Don Baca

That transaction is between you and Dock. Someone was asking for information and I advised him to seek the information from someone that had first hand knowledge--that was the extent of my invovlement. You and I have never had any business dealing except for the interest you initally showed in the products Barb makes and to answer a question about a part I was looking for.
Jay

hey don

i found the transaction date 7/2/08 no other information i will pm you my information


07/02/08 Visa Purchase (non-pin) Triad Performanc505-345-3760nm $139.00

I have gotten a drive shower elsewhere please refund the 139.00 and we will call it good.
i also found an email you sent me dated 7/21 you said it was being drop shipped whats the deal ???

Please PM me with your information, because I still have no record of your order...I also looked through all my batch reports for 7/2/2008 & did not find a charge for $139.00.

If we do not have the item in stock, we will have the item drop shipped from the manufacturer and that is why you probably received that email, but for some unexplained reason the item was never shipped.

Again my apologies & I will refund the amount once I receive your information.

Thanks,
Don B.

i called the bank and all they can do is print the same thing i put in my last post about the visa non pin 139.00 they confirmed what the bank website said thats all. i don't see how its not on your batch report.

I have offered to refund the money. Please PM me or email me with your contact information like you said you were going to do.
Name, address, telephone number...I still don't know what your name is so it makes it a bit difficult to look up your account information. We should have your contact information in quickbooks and that is how I will look it up once I receive your email or pm.

Thanks,
Don B.

stand up explanation sounds likeyou did the right thing in a lose lose situation

dealt with them , maybe last summer i think maybe a gauge or something, very good experience though, if i remember i spoke to don several times....

There you have it. He stepped up.

His follow through was good with my orders.

Don has helped me with some stuff I didn't even buy from him. Very helpfull.

There are two sides to every story and while most of the above is correct I just want to clear up a couple of things.

Don seems like a very nice guy and I do not hold any bad feelings and I am not trying to beat a dead horse but I have learned from this experience and hopefully he has as well and I hope it might help others.

I sent him a check back in late November last year for two pair of AFR heads that he quoted me. They had a 3-4 week delivery per his original quote. At five weeks I was getting concerned and called AFR direct and they confirmed my order was in and explaned that the CNC that cut the big block heads was down and having to be rebulit and there was a delay that was out of their control. This was not Don's fault and he and I were both at their mercy.

The first week of December I had also sent Don another larger check for two complete Whipple stage II supercharger kits. They were also quoted as a two week delivery with some question as to whether he could ship direct to me or if they would have to go to Don first and then be shipped to me.

Bottom line is I was hoping to have all my parts by the first of the year and it was looking now like mid to late January.

Into January Don become very hard to get in touch with and yes I did start to be concerned.

I called Dustin Whipple direct and he confirmed that he had been contacted by Don about purchasing two kits for me but that he was waiting for payment before he could build or ship them. Keep in mind that at this point Don had my money in hand for seven weeks now.

Whipple had a verbal order but no pay = no ship.

Don claimed that the payment had been mailed but Whipple had not received it and that he was going to mail them another check.

Now we are into February and I still have not received any heads and Whipple had still not received payment for the superchargers and yes I am getting very concerned at this point as Don has become much harder to contact.

I also want to say that there was some discussion the first of January where Don indicated he had priced these items too low and I understood and offered to pay him more. He refused my offer and said he was a man of his word and would deliver at the quoted prices.

Now ten weeks in I started to push hard for either my money back or my parts when Don called me on my cell phone in February while I was at the St. Louis boat show and told be that he did not appreciate my attitude and because I had lost trust in him that he did not want to deliver any parts to me and would refund my money. I told him that was fine and asked exactly when and how I would receive payment back. It took a little longer then promised because he was off sick. Then he called and told me that the heads had arrived and I agreed to take them since I still needed them and he could not return them to AFR. I did finally receive the check back from Don for the Whipples and it was not a certified check but a company check from his business which my bank put a 10 day hold on until it cleared.

Now I am into March ordering parts that I should have had in Late December or early January.

Don did appologize to me and I did get the heads and I did get my money back on the Whipples but it was not a very pleasent experience.

The best advice I can give anyone purchasing marine hardware that has to be ordered is to confirm with the manufacturer up front that the company you are buying from is an authorized dealer and is in good standing. That really goes for anything you are buying and it will give you peace of mind that you are dealing with the right folks and getting the best deal.

well it's been 2 weeks since triad posted on this thread that if i send my name address phone number he would issue me credit. guess what, nada !!! all i get is we don't have record of your transaction, well i got the bank statement and it cleary says triad marine 139.00..... that really sucks cause i have to upgrade my boat on a budget and i know thats not a lot of money to some but its also the principle of it. i was simply looking for someone to buy parts from and ask questions so i paid 139.00 dollars to learn MIKE @ CP PERFORMANCE IS THE STUFF :ernaehrung004:

oh yeah and to learn that triad is a joke !!!!!!

:cool:

Call your credit card company asap. This thread is ample proof he didn't ship you anything. They will take the money out of his account(assuming it is still open) and credit you.

Was there really a problem on our part? We had parts in stock and normally have a 3-5 day build time. I was out of the country when you faxed the PO over with incorrect prices. I tried multiple times to get ahold of you to review the proper price.

hey guys the guy who owned triad had some health problems i talked with him a few times hes a good guy, just down on his luck.i see he`s selling out all his stuff, you should try to contact him, i know hes on scream and fly some times .just my 2 cents if anyone cares

Really sorry to hear that. Health issues are the worse kind and I wish him the best.

This guy is a con man! I ordered gauges over a year ago and still waiting for my GPS Speedo which I never received.
After many phone calls to Don he promised me it had been sent via UPS but he failed to ever produce a tracking number.
Needless to say the Speedo never arrived and I am still waiting for my goods to this day.

Be warned this guy comes across very polite but is a true con man.

Hmmm--I ordered several things from Don through ebay but always got exactly what I bought and got it quickly. Even had to call him to check fitment and he was very helpful

ilove this site . there so many people are ripp off!!! i order hry steering $1500 from him waited weeks took my money from my master card . my wife call imco who made the steering kit and they said he newer oder the kit . then he told me i can order from him direct . so i did got it in 3 days . i call master card they got my money back . y cant people be honest? cp preformace . has been good to me !

TPmarine
 

So is this company still around? Anyone know? just curious. Thanks.

maybe on this 1 :drink: