Need to Vent
 

Had a guy from out of town call yesterday,he was coming thru Jasper on business,wanted to look at 240's and 260's today.I remember the guy,been by 2 or 3 times over the past year,has us uncover everything,classic time waster maybe but you can never be sure. I did not make an appointment,just told him to come by and look at the boats. After the 4th we are hammered,getting a 370,a 330, and a 292 ready,and I had to leave at noon to demo a 353. The guy shows up,wants to know why I wasn't there,we uncover 3 boats,he is upset cause we don't use Volvos. When he leaves,Karen calls and says she was glad I was gone,this guy was a genuine jerk,absolute smart aleck,plus he had a Cobalt tag on the front of his car (you know Cobalt is mostly Volvo) :rolleyes: I told Karen to forget about it,I remember his attitude. Well, a few minutes later the guy calls me on his cell phone,wanted to let me know how disappointed he was that I was not there personally (I never said I would be)and that we were very unproffessional cause one of the crew showed him a boat and had his shirt off. I respectfully replied that it was 95 degrees,he had been washing a sold boat,sorry if he was offended. Then he started into a rant about Volvo,I tried to explain why we don't do Volvo,he kept on and on and called my guy a smarta**(furthest thing from the truth) and then I just lost it. My reply was "Since you said that,let me tell you what Karen said about you,she said you were a smarta** and a jerk and she was glad you left". I told him to have a nice day and buy a boat somewhere else,and I hung up. I expect he is so mad now that he will call Formula and complain,and that's fine. Sorry for the rant,after being nice to customers for 40 years I occasionally lose patience. The success of our business does not hinge on the sale of one boat to one jerk. OK,I feel better now :drink: Thanks for listening.

Re: Need to Vent
 

I am very glad to be out of retail just for the issues you mention. I actually had a man walk into my shop and throw a computer accross the floor that we did not even build. The parts were purchased from us and a fly by night person put it together wrong. Glad I was not there because he would be wearing what was left of the system up his Ass...

Re: Need to Vent
 

I've called you for a few things in the last 2 years......I would LOVE to have a local performance boat dealer that treated people like you do! Don't worry about it and don't change.

Re: Need to Vent
 

Robert,

Your solution to the issue was the correct one, in my opinion.

What you need to do now is relax...think about water....have a cocktail....sell that 353 that you demo'd to make up for the azzhole that didn't buy....have another cocktail....breath.....relax.....


Better now? Hope so. Keep up the good work!

Dave :drink:

Re: Need to Vent
 

hee...hee...hee...Its always nice to see that even the nice guys have a point.....Makes me feel like less of an azz....... :D :D

Re: Need to Vent
 

Hey Robert .... I sent my Brother-in-Law by to look at 240/260's ....has he arrived yet ?????? :drink:


I think even if he does call formula ... they know who you are .. and how you deal with people ... Fu-get-about-it ............m

Re: Need to Vent
 

If he calls Formula, they will probably tell him that they would take your word that he is a smartazz! :drink:

Re: Need to Vent
 

I cannot,on a public forum,tell you what Karen said about this guy :D I always worry when I feel that I have offended someone,but after talking to Karen,Dano,Jeff,and Betty,I am certain I did the right thing. I don't want this guy as a customer. Thanks for letting me vent. Robert

Re: Need to Vent
 

Robert... Glad you told the jack azz off so now maybe he will learn something from it but I doubt it. I put up with the same kind of bs everyday,they think you have all day to chit around. :(

Re: Need to Vent
 

I heard from my accountant and my attorneys "Not all business is good business"...even though we would like to please them all we cant, and to walk away from a tool like him will make you feel better...You did the right thing Robert..Rob