Fountain Customer Service
 

I tried to contact Fountain through their website a few days ago, but had no feedback so far.
Can anyone suggest who and how to contact for an inquiry related to the documents of one of their boats?
Thanks in advance!

Call the phone number for the factory, get the operator, and ask for Gail Griffin. She can/will help you. She has helped me many times ... a truly genuine asset at Fountain.

Bob, so many people now days forget they have a land line. LOL

Gail is the best!

Hey bob t, the cockpit cover still looks great. Thanks again. Dave

Yeah, either that, or being deaf they actually must forget that...

mapism, if you are deaf I apoligize. Its just so many people today sit in front of a computer all day and expect everyone else to do so also. I have been setting here for over an hour waiting to talk to someone at Garmin about one I purchased. All they want me to do is e-mail them. I WANT TO TALK TO SOMEBODY.

Don't worry Roger, actually I'm not deaf.
But couldn't resist to throw in such comment, 'cause you seemed to think I made a stupid question without knowing my reasons.
In fact, I prefer to get in contact with customer service via email firstly because my spoken English is very rusty, and secondly because it avoid mistakes, when discussing things like HIN and other codes.
I see your point anyway, and I agree that - generally speaking - these days talking with someone is much harder than dealing with a keyboard... :drink:

Yes she is !!!

Also e-mail provides some form of documentation for both parties involved.
ed

Hopefully by now you have an answer. It really irritates me when companies don't reply or maybe don't check their e mail. If they aren't going to reply don't list a e mail address!

Actually, I'm afraid I don't. But wait, there's more, unfortunately.
I was in contact via PM with one forumite in the last days (I'm not mentioning him just because I don't know if he would like me to do that, but many thanks again to him anyway).
He was kind enough to offer me to ring Gail and ask her if she has a specific mailbox, which I could have used to get in contact directly with her.
He couldn't talk to her, but left a message on her voicemail asking to call him back. Which according to him, she always did rather promptly in the past. But after some days, he got no reply.
If anyone else managed to get in contact with Gail recently (or also anyone else in customer service, for that matter), I would be interested to hear from them.

I just got off the phone with Dave from customer service....Great guy very very helpful

tony vick for warranty
robert toler for parts
gail lane for service
martin sanborne for further assistance.

all of the above are more than willing to help and are reputable and for helping solve issues concerning their product.

It seems to me that all the good people there in parts and customer service leave.

I have always had great service from Fountain, but I always use the phone. And I always seem to get the same people, they never seem to leave! They remember me even tho' its a year or more between calls.

Their prices seem reasonable for most things, they have always had what I needed, and they ship promptly.

Stop press - UPDATE
 

I'm happy to report that recently I received both a reply to my original inquiry via Fountain website (by Tony Vick), and also a reply from Gail Griffin to an email I sent after finding her email address.
Both of them have been very kind and addressed my questions properly. One of these questions is actually still pending, but I am now confident that Gail is doing her best to sort that out.

Well done Fountain! :drink:

:confused:

I think he's referring to Fountain Customer Service (completing the title of the thread), and I have to agree.

Well you're as free to agree as mcprodesign is free to post his view, of course.
But I hope you don't mind if I think that, with all due respect, the same can be said about both unsupported opinions of yours.

Obviosly Fountain makes a great boat.. It's just if you need something.. ( Like a part) You don't get the original stuff.. Like the toggle switches.. Made in china now.. ???? And kinda cheezy too.. Or the 215 dollar vinyl piece ( decal ) that goes on you dash.. $ 215??? Or the $ 700.00 piece of plexiglass fora windshield.. All of this is tolerable .. But Geting the run around because you don't have a new Boat and just want to make yours right .. That is not acceptible... The service is lacking in other words....

I have to agree with mcprodesign a little. I purchased a 2006 38ec back in spring 2007 and have been trying (unsuccessfully) to get dash trim switches, circuit breakers, and extra vinyl ever since I purchased the boat. I'm in Florida, but purchased the boat in NJ. When I was looking, there were no boats for sale in Florida. I've since tried dealers all over Florida for the parts, all very polite, but no parts. They would take my name, number, and list of what I needed, but would never call back. I finally got a hold of Dave in parts, took my list, but never called back. I even recently recieved an e-mail from Wyatt and responded very politely, but told him that I have been unable to get parts. Unfortionaly, no reply. I'm sure it is not Wyatt personally sending e-mails, but hopefully his staff will get back with me. I'm not looking to spend large dollars, but I did buy a new boat and just want to keep it that way. It seems that Fountain only responds to those boat owners that want to spend big $$$$. I've been a life long Formula owner, until this boat and I actually love this boat. It's the perfect combination of speed and luxury for me an my family. Also, I must say that everything Fountain manufactured has been great (except for a few non stainless steel staples in the cockpit). The things that are breaking are manufactured by other companies and I know there's not much Fountain can do about that. Also, being in central Florida, I don't have a dealer near me that I can easily visit and get the parts, so I guess that's part of the problem. Well, just my 2 cents.

I am finding it hard to believe that you were unable to find dash trim switches or circuit breakers in two years. Fountain purchases those parts along with the vinyl from a supplier, who's name and part number is usually stamped on the back of the part. If you are not mechanicaly inclined to remove those parts yourself to figure it out, you should have called your dealer. If your dealer can't figure it out, get another dealer. Any time I needed something from Fountain they delivered; spare parts, OEM manufacturers for replacement parts that I can purchase directly to save money. They even helped pay for stress crack repair when stress cracks are not covered by warranty and the boat was out of warranty. When my new Donzi that was less than a year old had stress cracks, the factory told me to pound sand.

I actually did finally find the circuit breakers on-line and they were shipped by the supplier in 2 days, that problem is solved. I actually do all my own mechancial work on the boat, I've re-built two Formulas years ago, so I am mechancially inclined, I just don't have a lot of spare time. I'm not bashing Fountain, every time I've called, folks have been really nice, it just seams that I can't get anywhere with actually getting the parts shipped. My job is such that during the work week, I 've got a ton of stuff going on, so it is hit and miss on my opportunities to order parts from Fountain or anywhere elsee for that matter. I'll try again with Gail and see where that goes.

Donzi says the same thing when you have a problem that is covered..

I'll bet you found Newark for the toggles with built-in circuit breakers. A little pricey, but great products!

How's this: I have owned a 47 Fountain for about 4 years now. Overall I have been very satisfied with the boat and dealer; however, there have been several occasions when I had questions or needed parts information that the dealer just didn't have. I have contacted Fountain customer service a few times each season with relatively simple questions ranging from engine part recalls to switch identification and parts supplier information. I have spoken to Tony, Gail, and others. I have contacted them by email and by telephone. I have NEVER gotten a return call with the information I requested. Not once. I have either had to research it myself or have the dealer find the information from Fountain.

Donzi didn't cover anything while under warranty and Fountain did when the boat was not under warranty. I would never buy another Donzi.

'salright, pookie & mcprodesign.
Now that your views aren't unsupported anymore, at least I can understand them! :drink:
My limited experience was better so far, though I didn't ask for parts (yet)...

Hey, I'm not sayin that Fountain does not give overall great service. Based on the posts, they do provide great service from an overall standpoint and that's the measure of a good company. I'm just sayin that I have not had good luck with Fountain or the dealers around central florida. It's probably all for not now, as they have filed Chapter 11 and I've heard the factory closed the other day. I plan on trying to get with Gail, hope she still works there. The Chapter 11 and plant closing (if that's true) is really, really sad for the industry and I am hoping they are able to climb out or someone with some cash can buy in.

Chapter 11 allows you to keep some debt that you want and only forfit what you don't want. So it is possible all won't be sold or lost.
Chad

Well I can tell you that Gail is still there and doing what she needs to do to help you out. I talked to her this afternoon and she has my parts on their way. I will be talking to her in a few days after I get her some numbers on a breaker switch, she assured me that she will find me what I need.

Fountain is alive and working, and the good folks are still there to help in any way they can.

Fountain Windshields
 

This has been a rough year for all manufacturers across the states and we hope they all make it through their difficult times. We are willing and able to supply those that need parts and replacement parts for their windshields. I hope this helps a few of you.

Contact Aero Marine
909.392.5544
www.aeromarineone.com

Thank you , Did not know you were a Fountain dealer he in CAl.. Legend Marine is also very good on customer service.

I am In San Diego so I had to call Fountain Direct.. The closest dealer to me was in Washington State 1100 miles away..

I STILL LOVE FOUNTAIN!!
Chad