Fountain phone just rings and rings
 

I've called Fountain customer service twice today and the phone just rings and rings... Anyone else have this problem? :angry-smiley-038:

I have had good luck with this guy, I e-mail him and he is very responsive [email protected]

Yeah, Tony has been great. I was hoping to speak to him or someone in his department on the phone as sometimes communicating in email can be a little slow.

I'm sure with a company reorg durring these slow economic times the manpower is spead thin down there. Oh well, I guess I will just have to be patient. Something I'm not always great at. :hothead:

I was there on friday the 26th. They were getting ready for a dealers meeting for tuesday. I talk to Tony today, he just got back from the airport taken one of the dealers back. I'm sure they were pretty busy tuesday.

Yeah, Tony got back to me this morning and even gave me his direct line. So, all set now.

Deffinately didn't post this to **** on Fountain I was just a little frustrated and didn't know if this was a trend or if it was just a coincidence.

All good now. :drink:

Wonder how that dealer meeting went...I bet it was very interesting. Seems to be alot of inventory out there...

Yea one table, FDSS, Shogren and Legend marine that was the dealer meeting.:eek:

same thing happens to me anytime I call.......no one ever answers the phone. I even called to get prices from the factory to have some stuff re-done like new windshields and rub-rails...finally Wyatt Fountain called me back after I complained.

Tony Wick is a resource for Fountain. He is the man!!!!

Tony and Gail are huge assets for Fountain. They have an unbelievable amount of knowledge about Fountain Powerboats, and they care about their owners. Their primary responsibility is to take care of Fountain boat owner's and dealer's questions, problems, and warranty issues. That means that anyone that owns a Fountain, is considering buying a Fountain, is a Fountain dealer, or is just curious about Fountains, can call the customer service department (Tony or Gail). Depending on the reason for the call, they then have to coordinate service (sometimes thousands of miles away), provide warranty authorizations, and track down answers to questions (many about boats that are ten or more years old). Believe me, everyone wants a copy of the performance report for their specific boat. In addition to these responsibilities, they also field parts orders, and see that the orders are filled and shipped.
Just thought I would provide some perspective from the other side of customer service, so that response time expectations, are realistic. I have worked with both Tony and Gail, and I know that they try to help everyone that calls or emails.