Propeller Repair Question
#1
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Propeller Repair Question
Not sure what to do, I won a gift certificate to a propeller repair company, shipped a pair of props to them on March 9th,2005, they called and left a message on the 17th or 18th saying that they had recieved them and would get right on them.
May 12th I called them and was told they were working on them that day and that they would be going out on Friday. June 2nd I called 3 times in the morning and got them on their cell phone, they said they would call me back and let me know the status of my propellers, I never heard from them. Sent email to them on 6/16 asking what the status of the props was, their response was that they were out of town for a death in the family but would get my props out to me on Wednesday the 27th. I called today 6/30/05 and was told they had a big pile of props they were working on but that if I called back next Tuesday they might be able to tell me when my props would be going out.
My question is since I am not a paying customer since I have a gift certificate do I have the same right as a paying customer to be upset or do I just sit and wait patiently for my props back.
I think I have been patient but it's getting hard to keep my cool on the phone with them.
Thanks,
Caleb
May 12th I called them and was told they were working on them that day and that they would be going out on Friday. June 2nd I called 3 times in the morning and got them on their cell phone, they said they would call me back and let me know the status of my propellers, I never heard from them. Sent email to them on 6/16 asking what the status of the props was, their response was that they were out of town for a death in the family but would get my props out to me on Wednesday the 27th. I called today 6/30/05 and was told they had a big pile of props they were working on but that if I called back next Tuesday they might be able to tell me when my props would be going out.
My question is since I am not a paying customer since I have a gift certificate do I have the same right as a paying customer to be upset or do I just sit and wait patiently for my props back.
I think I have been patient but it's getting hard to keep my cool on the phone with them.
Thanks,
Caleb
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Re: Propeller Repair Question
WOW they have had your props for longer than 3 months, this is the busy time of year for a lot of prop shops but I would expect them back by now, I would say 1 month would be about the max time I would take. hope you get them back
#3
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Re: Propeller Repair Question
Of course you have the same rights as a non-paying customer, they should have never offered the certificate if they didn't plan on honoring it. Call tommorrow and demand your props back. That's BS. I would out them too so Masher can go to work on them..........
#4
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Re: Propeller Repair Question
Took mine to Throttle Up on Tues. and Julie (Throttle Up) called me Thurs. am to tell me their ready. AWESOME SERVICE!!!
I would tell them to return them NOW!!!
I would tell them to return them NOW!!!
#10
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Re: Propeller Repair Question
Yup, tell us who they are. Tell them that you are about to let 20,000 other boaters know about their business practices with a few keystrokes. I would tell them to send the props back NOW! and find another shop.