Ext'd Warranty & Ethics Question
 

Well, I bought a new boat Sunday and got a great deal on it. I also purchased an ext'd warranty giving me 6 years from Merc. The F&I guy gave it to me for $1600 ($200 over his cost, so he says). Well today he calls and says he made a mistake. The $1600 was for the 496MAg not the HO. The 496HO warranty is $2800 his cost and if I want it he will give it to me at that price (and show me the paperwork). I will pick up the boat this Saturday and will have to tell him if I want it or not.

My first thought was "I already signed the paperwork and wrote you a check so too bad, you eat it". But I'm really not that kind of guy and they did give me a killer deal on the boat. Now I don't really know if I need the warranty or not. I may want to go Raylar after a couple years and that would void the warranty anyway. I may slap on some CMI's too but not sure about the warranty coverage with those either.

How many of you buy the ext'd warranty and is the pricing quoted good?

Thanks.

BF

Re: Ext'd Warranty & Ethics Question
 

I wouldnt think there was a $1200 difference between the ho and mag. I think they are trying to make up some money somewhere.

Re: Ext'd Warranty & Ethics Question
 

Myself, I accept the fact that we are only human and do make mistakes at times, thus do not try and profit from an honest mistake.

I never but extended warranties though, so can't help you out there.

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Do the right thing, that is a great # for the extnd. I paid $4500 for each of my HO's in '03.

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Never been a fan of extended warranties for cars, boats, or anything. Another way to dip in your pocket. I've not had a regret so far. Especially if your future upgrades will void it.

Boats looks great btw. Saw it on another thread. :cool:

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If it is honest. I'm in business for myself and if the mistake is mine I pay and don't make it again. A done deal is a done deal.

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Thanks, DPT! :drink:

I don't usually get them either, but the first deal they gave me was pretty good. I may pass on this one.

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That's the side of the arguement that I have to take, regardless of how the mistake was made it shouldn't have been passed on to th customer at all. That is what a god buisness does, when I quote something and find out that I screwed up I eat it and sometimes it hurts but I can't wait until I have torn a forklift mast apart and then tell the customer that the parts are gonna cost twice what I quoted him even if they do. They have done the same thing to you by sending you on your way with a signed deal and then changing it on you, that diffrence may have changed your decision completley, what if you didn't want the boat without the extended warranty and with the new price it put's it out of your range ? We all have a botom dollar somewhere that we set for things.

As far as the extended warranty being worth it, it depends on your service dealer and how much they are willing to do for you, if they are not premier they would much rather you pay then Merc cuase Merc won't pay their full labor rate but If they are premier all they loose is a little parts markup and it's worth it for the ease of collectign their money. Of course if you are going to mofidy the engine then it is useless anyway. Maybe you chould consider a shorter term exteneded warranty that would be cheaper and not wasted when you modify the engine. Whatever you do if you are going to buy an extended warranty buy the Merc one not some aftermarket crap, none of them cover anything that actually breaks.

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You should check some threads about valves breaking and not getting covered on extended warranty. I read some here that sounded pretty discouraging toward the ext wnty.
Same thing if you are going to do any work on the eng.

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$2800.00 over 6 years =$39.00 a month isn't bad to me. That would be 30MIN worth of work at my guys shop. It dosen't take much to add up $2800.00 either........my .02cents

Re: Ext'd Warranty & Ethics Question
 

If one of my sales guys under bids a job or we need to add additional work from the bid we usually eat the loss. If it's our mistake we don't pass it on to the customer.

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Even at $2800 it's a good deal. I paid just over 4K for my HO.

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Think about the cost of a broken drive, if you break one drive after one year but before you void your warranty with the Raylar kit it will have paid for itself. If you break more than that you are making money.

I think I'd pay the extra even though it was their mistake.

Caleb

Re: Ext'd Warranty & Ethics Question
 

Doing a job now where we missed something on the bid. We are eating it & making sure we do not make this mistake again.

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I wonder if Sydwayz will chime in on this one. I'd like to hear what he thinks of Merc's extended warranty program. :( :(

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I would have him prove to you that this is the difference by some means of documentation from merc and then offer to split it in half. He made the mistake. You paying half makes you feel better. win win or loose loose depends on how you look at it.

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See :
http://www.bammarine.com/productprot...SelectPlan.asp

Re: Ext'd Warranty & Ethics Question
 

Yeah, but ALL your clients are dead beats. :eek: :D

Re: Ext'd Warranty & Ethics Question
 

I sell the Brunswick Product Protection the the pricing for the 8.1 and the 8.1 HO are the same. The original price he gave you was $205 over his cost which was a GREAT deal for you. It is unfortunate that he is now trying to guilt you into paying more. I have sold warranties for 14 years and am a firm believer. I have seen many large claims paid not to mention the value of being able to transfer to a subsequent owner. The key to customer satisfaction on these is to fully explain what the policy does or does not cover and not to over-sell the coverage.

Re: Ext'd Warranty & Ethics Question
 

Having a warranty and getting repairs done under warranty are 2 different things!! I lost a drive that was under warranty. Merc said it was a "high speed shifting error" and would not cover it. The marina I bought the boat from was no help. I paid to have the drive rebuilt and after 10 min. it blew again, beyond repair!! Guess what......not covered!!!! Fortunately I had a friend who had a friend at Merc. who pulled some strings and got me a new drive. He said it should have been covered in the first place!!! Merc will do anything to weasle out of warranty work!!

Re: Ext'd Warranty & Ethics Question
 

Isn't this a brand new dealer that very well may have made a mistake? I'd be leary of anyone who tries to raise the price after the deal but if it was a completely honest mistake and they can prove it, I'd be worried about their representation of me in the event of a warranty claim if you tell them to totally suck eggs on the deal. In your other thread, they seem like they are working hard to make you happy with your purchase, I would doubt they are trying to screw you.

Re: Ext'd Warranty & Ethics Question
 

Actually the prices on my site are out of date, the current list for the 496 (5 additional years) is $3250, the HO is $6200

This is for the Mercury Product Protection. The dealer is paid retail price for labor & most parts, even though the labor is at Merc's flat rate time.

Any questions you can call the consumer information line at 888 427 5373

Re: Ext'd Warranty & Ethics Question
 

There is a significant difference between Mag & MagHO "Mercury Product Protection" pricing. Also, try finding yourself a Premier Dealer to help you out. There's a significant difference there, as well. I've seen Mercury cover an amazing amount motor & drive work, including 496 MagHO power packages. If you're gonna' upgrade later, get an extra year or two....if you decide to switch boats, the Warr. is transferrable, and gives confidence to the new owner.
Hugh

Re: Ext'd Warranty & Ethics Question
 

In my opinion, that would be lunch for the dealer. I would have a tough time convincing a customer to bring his contract back in because one of my salesmen or sales manager f*&&d up on the pricing. You got a deal. You and the dealer will feel better about it when you decide to make some upgrades to the 496's.

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There is some confusion about Brunswick Product Protection. There are 2 companies,one is the original Merc program, the other is Passport,recently acquired by Brunswick. Passport is a little cheaper,and Mags and HO's are same price,like LR said. I have found the coverage almost identical,both brochures read almost the same. One thing to remember is neither one is as liberal as the original one year Merc warranty(2 years from a certified builder) but still pretty good coverage. I get a few turn downs but my experience has been mostly positive(I said "mostly") :cool:The other deal is more cut and dried. They made a deal,it is their problem,they should eat it. I screw up on deals all the time,but if I'm the one that misfigured,I take the hit.A deal is a deal. What if you had told them you made an error in deciding how much you could afford? Would they cut the price after the deal was made? Same thing IMHO.

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Both arguments are valid.....A "DONE DEAL IS A DONE DEAL" as well as mistakes do happen. 2800.00 is a great deal for the coverage. Try to split the difference and you both win.

$2200.00 and be done. If you both agree.

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As Craig eluded to, I have been holding off on this one. I have twin 496HOs with Mercury 5 Year Q-Guard warranties. I had an outdrive upper gear set failure one of my XZs last year. That was covered with no issues. I think you are getting a great deal on the warranty price wise, at either price. Its much below what I spent, and I got them at my dealer's cost (a very good friend).

This year, I had a massive gimble/bell housing failure resulting in damage to my upper case, trim cylinder, coupler, and a few other tidbits. I have been denied coverage 3X by Mercury. I am currently undertaking the written appeals process. My insurance company states there is no impact damage to the boat, so this is not coverable due to a collision with an object. My mechanic agrees with this assessment. So, where does this leave me right now? FOOKED and so far out of pocket several thousand dollars, as well as borrowing an upper from a good friend.

http://www.offshoreonly.com/forums/s...rcury+warranty

Re: Ext'd Warranty & Ethics Question
 

Brian, has merc stated the reason for denial? Are they claiming impact? Good luck with it, hope they come through for you.

Still undecided on what to do but am leaning towards going with the warranty. From what everyone is saying, sounds like a good price. Maybe I'll see if I can get them to throw in some extras like another prop or something. Can't really think of anything I need that I don't already have. Maybe a Bimini.

Re: Ext'd Warranty & Ethics Question
 

Mercury first claimed that I hit something at speed. When pictures were forwarded to Mercury showing no damage to the lower unit or prop, they then claimed that I backed into something at speed. I once again asked them how this could happen with no damage to the cavitation plate, or prop. This drive had some kind if issue for a while (trimming, as it was now known to be binding side to side). I had it examined by a certified HP Mercury Tech, and the only thing that was visibly wrong externally (and corrected) was a loose trim cylinder forward pin/bolt. I have it all documented, and it is still not flying. I am stuck right now.

If you bought a brand new Pontiac, and the rear spoiler flew off the car, who would be responsible to fix the damage? Your dealer would say call your insurance company. Your insurance company would say call your dealer/manufacturer. I am in in the same pickle. My stuff broke, plain and simple.

All in all, I believe in warranty. However, I am getting fooked at the moment and the money I forked out for the warranty could have covered my broken drive last year, and this break.