Too good of customer service?
03-24-2007, 01:02 AM
#1
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Too good of customer service?
Customer service
This has got to be one of the funniest things I've heard of in a Long time.
I think this guy should have been promoted, not fired. This is a true phone
call from the Word Perfect Help line which was transcribed from a recording
monitoring the customer care department. Needless to say the HelpDesk
employee was fired; however, he/she is currently suing the WordPerfect
organization for "Termination without Cause." This is actual dialogue of a
former WordPerfect Customer Support employee. Now I know why they record
these conversations!
"Ridge Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank, it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV. Does it have
a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of
your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle -- it's because it's dark."
"Dark?"
"Yes, the office light is off, and the only light I have is coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power... A power failure? Aha, Okay, we've got it licked now. Do you
still have the boxes and manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it
was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too stupid to own a computer."
This has got to be one of the funniest things I've heard of in a Long time.
I think this guy should have been promoted, not fired. This is a true phone
call from the Word Perfect Help line which was transcribed from a recording
monitoring the customer care department. Needless to say the HelpDesk
employee was fired; however, he/she is currently suing the WordPerfect
organization for "Termination without Cause." This is actual dialogue of a
former WordPerfect Customer Support employee. Now I know why they record
these conversations!
"Ridge Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank, it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV. Does it have
a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of
your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle -- it's because it's dark."
"Dark?"
"Yes, the office light is off, and the only light I have is coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power... A power failure? Aha, Okay, we've got it licked now. Do you
still have the boxes and manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it
was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too stupid to own a computer."
03-24-2007, 06:54 AM
#3
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The store we get our computers from got a call telling them that the computer owners coffee holder was broken. After some more questions he found out the part that sticks out to load your discs on wasn't sticking out anymore and the person really thought it was for a coffee cup!
03-24-2007, 07:48 AM
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The store we get our computers from got a call telling them that the computer owners coffee holder was broken. After some more questions he found out the part that sticks out to load your discs on wasn't sticking out anymore and the person really thought it was for a coffee cup!
No f'n way!!!
03-24-2007, 09:51 AM
#7
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A friend of mine did IT help to get him through college.
He used to tell people they had an "ID Ten T" error. When they would ask what that was, he would tell them to write it down on a piece of paper and they would get the idea.
I D 1 0 T = idiot
It is amazing he never got fired.
He used to tell people they had an "ID Ten T" error. When they would ask what that was, he would tell them to write it down on a piece of paper and they would get the idea.
I D 1 0 T = idiot
It is amazing he never got fired.
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03-24-2007, 07:29 PM
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My brother is in the computer industry, he used to occasionally have to man a help line for his company. I asked him what was the most common problem with computers. He said most problems were in the chair to keyboard interface. 
