Go Back  Offshoreonly.com > General Discussion > General Boating Discussion
Outerlimits Powerboats - Service with a Smile >

Outerlimits Powerboats - Service with a Smile

Notices

Outerlimits Powerboats - Service with a Smile

Old 03-24-2008, 11:01 PM
  #1  
Registered
Thread Starter
 
Join Date: May 2007
Posts: 56
Likes: 0
Received 0 Likes on 0 Posts
Default Outerlimits Powerboats - Service with a Smile

OUTERLIMITS SERVICE DEPARTMENT – COMMITTED TO CUSTOMER SATISFACTION

In its on-going commitment to complete and total customer satisfaction, Outerlimits Powerboats named Gary Garofalo as General Manager of the service department. Garofalo assumes a role created to oversee the in-house and traveling service team, re-structure the service facility and enhance the operations of the Outerlimits adjunct company.

Those at major events are accustomed to seeing the “Men in Red” actively preparing customers’ boats for Poker Runs and rallies. The 53’ transporter is a billboard for Outerlimits Powerboats, but is also the traveling workshop and retail center for the company’s apparel line, parts and accessories. However, the company also operates a full-service, 22,000 s.f. service center nearby its Bristol, RI factory.

“Service has always been our top priority, right along with delivering the best powerboat on the market,” says Mike Fiore, owner and president of the 15-year old company. “The service department had grown to the point that we needed to make it an even more smoothly operating facility which handles a wide range of work.”

Garofalo has held Mercury Outboard and Mercruiser Technician Certification for over 25 years, but used his insurance designation, Kent State University degree, and racing experience to segue into service management. The winner of Regional, National and World Championship APBA titles was also responsible for sales at one of New England’s largest Mercedes Benz dealers. Garofalo brings operational and management expertise to Outerlimits and plans to expand the company’s capabilities within the current service facility.

“We have a talented and hard-working team here,” says Garofalo, “Each is dedicated to doing the best job for Outerlimits customers both in and outside of the shop. We ask a lot of our techs, but they truly enjoy what they do, or they wouldn’t be working at Outerlimits!” he adds.

The service department is in the process of an on-going training program that will include Mercury certification and finely honing skills specific to performance boating. However, the Outerlimits service department is not limited to its own brand. All types of boats up to 60’ are welcomed to the facility which includes the complete service of engines, drives, rigging, fiberglass, paint, interior and upholstery, electrical and entertainment systems, and weatherization. Climate controlled, insured storage is also available.

“Exceeding customer expectations continues to be our goal,” says Fiore, “We believe Gary will play an invaluable, on-going role with our current customers and will build excellent long-term relationships with our new ones. He is a total professional and we look forward to the new dimensions he will add to our existing service department.”

The Outerlimits Service Department is located at 59 Ballou Boulevard, just blocks from the factory. Shop hours are 8:30 AM – 4:30 PM but Outerlimits is on call, 24/7 with a mobile unit and with emergency service when necessary.
Outerlimits PR is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Outerlimits PR
General Boating Discussion
1
05-06-2008 10:00 PM
Outerlimits PR
Outerlimits
0
05-06-2008 05:58 PM
Outerlimits PR
Outerlimits
0
03-24-2008 11:03 PM
OSO News
Offshoreonly Industry News
0
07-13-2007 09:32 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Quick Reply: Outerlimits Powerboats - Service with a Smile


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.